Customer Driven Evolution in eCommerce
Customer Company Size
Large Corporate
Region
- Europe
Country
- Netherlands
Product
- MPO Supply Chain Orchestration
- ERP
- WMS
Tech Stack
- Supply Chain Orchestration
- ERP
- WMS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Cost Savings
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Warehouse Management Systems (WMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- E-Commerce
- Retail
Applicable Functions
- Warehouse & Inventory Management
- Logistics & Transportation
Use Cases
- Inventory Management
- Supply Chain Visibility
- Fleet Management
- Predictive Maintenance
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Wehkamp is the largest e-retailer in the Netherlands, headquartered in Zwolle. The company serves over 1.7 million customers and ships over 7 million packages annually across more than 180,000 products, most within 24 hours. Wehkamp has embraced quick delivery and easy returns as a competitive advantage. To support this, the company invested in the world's largest automated eCommerce distribution center and strengthened its IT infrastructure with a new Warehouse Management System (WMS) and Enterprise Resource Planning (ERP) system. Additionally, Wehkamp implemented MPO's Supply Chain Orchestration solution to ensure consistent fulfillment of customer orders within shorter cycle times by integrating and extending their systems, eCommerce webshops, suppliers, and carriers.
The Challenge
Wehkamp faced several challenges in its eCommerce operations. Firstly, the expanding fulfillment requirements due to multiple brands and a wide variety of products, including appliances, small electronics, furniture, and clothing, required a flexible fulfillment process. Small items needed high volume pick/pack/ship processes, while larger items like furniture required consolidation, inspection, and advanced pallet builds. Additionally, the 'endless aisle' of products made suppliers' direct shipping critical for on-time delivery. Secondly, Wehkamp had limited visibility with its suppliers, leading to missed opportunities to reduce inventory across the network and limited ability to take action on customer orders in danger of missing delivery windows. Lastly, customers demanded faster delivery, including same-day delivery and white-glove services, which required Wehkamp to cut lead times across the supply chain, not just in transportation.
The Solution
Wehkamp implemented MPO's Supply Chain Orchestration solution to address its challenges. The solution seamlessly integrated with Wehkamp's existing ERP, WMS, and world-class distribution center within planned deadlines. It provided full end-to-end visibility and orchestrated real-time execution for all internal, external, and return order flows across their supply chain network and existing systems. MPO's platform connected various eCommerce webshops with WMS, suppliers, and transportation partners to create the most optimized and cost-effective plan for each order. This included dynamically sourcing inventory from across the network and determining the best method of shipment based on SLA cost and speed information. The control tower enabled flexible replanning of any order to ensure on-time and in-full delivery. Additionally, MPO provided complete supplier inventory visibility and collaboration, allowing Wehkamp to have full control of their inventory across the supply chain network. This included detailed fulfillment steps, in-transit status, and proof of delivery. Integration with each supplier and existing facilities enabled Wehkamp to get a complete view of supplier network performance and quickly identify problems and optimize inventory.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
How Sirqul’s IoT Platform is Crafting Carrefour’s New In-Store Experiences
Carrefour Taiwan’s goal is to be completely digital by end of 2018. Out-dated manual methods for analysis and assumptions limited Carrefour’s ability to change the customer experience and were void of real-time decision-making capabilities. Rather than relying solely on sales data, assumptions, and disparate systems, Carrefour Taiwan’s CEO led an initiative to find a connected IoT solution that could give the team the ability to make real-time changes and more informed decisions. Prior to implementing, Carrefour struggled to address their conversion rates and did not have the proper insights into the customer decision-making process nor how to make an immediate impact without losing customer confidence.
Case Study
Digital Retail Security Solutions
Sennco wanted to help its retail customers increase sales and profits by developing an innovative alarm system as opposed to conventional connected alarms that are permanently tethered to display products. These traditional security systems were cumbersome and intrusive to the customer shopping experience. Additionally, they provided no useful data or analytics.
Case Study
Ensures Cold Milk in Your Supermarket
As of 2014, AK-Centralen has over 1,500 Danish supermarkets equipped, and utilizes 16 operators, and is open 24 hours a day, 365 days a year. AK-Centralen needed the ability to monitor the cooling alarms from around the country, 24 hours a day, 365 days a year. Each and every time the door to a milk cooler or a freezer does not close properly, an alarm goes off on a computer screen in a control building in southwestern Odense. This type of alarm will go off approximately 140,000 times per year, equating to roughly 400 alarms in a 24-hour period. Should an alarm go off, then there is only a limited amount of time to act before dairy products or frozen pizza must be disposed of, and this type of waste can quickly start to cost a supermarket a great deal of money.
Case Study
Supermarket Energy Savings
The client had previously deployed a one-meter-per-store monitoring program. Given the manner in which energy consumption changes with external temperature, hour of the day, day of week and month of year, a single meter solution lacked the ability to detect the difference between a true problem and a changing store environment. Most importantly, a single meter solution could never identify root cause of energy consumption changes. This approach never reduced the number of truck-rolls or man-hours required to find and resolve issues.
