Covidien UK: Delivering Cost-Effective Operational BI Solution
Company Size
1,000+
Region
- Europe
Country
- United Kingdom
Product
- WebFOCUS
- ReportCaster
- Developer Studio
Tech Stack
- Business Intelligence
- Data Integration
- Automated Reporting
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Predictive Quality Analytics
- Supply Chain Visibility
Services
- Data Science Services
- System Integration
About The Customer
Covidien UK is a leading provider of innovative healthcare products. It is part of the global medical supplies manufacturer Covidien, formerly known as Tyco Healthcare. The company sells and services a diverse range of products through its surgical, medical, respiratory, and imaging divisions. With over 2,000 customers and an annual turnover approaching £150 million, Covidien UK is the third-largest provider of medical devices in the UK. The company's ability to provide top-quality healthcare products has seen its revenue increase annually by 6-8% in recent years in a highly competitive market.
The Challenge
Covidien UK, a leading provider of innovative healthcare products, faced the challenge of delivering daily operational business intelligence to its 300 field-based sales staff in a cost-effective manner. The company needed a solution that would allow its sales staff to interrogate data without the need for extensive training and support. The challenge was compounded by the fact that Covidien UK has over 2,000 customers and an annual turnover approaching £150 million, making the volume of data to be managed and analyzed substantial. Furthermore, the company's growth through acquisitions over the past ten years meant that new data sources needed to be integrated quickly and easily into core business reports.
The Solution
Covidien UK implemented WebFOCUS to generate near real-time reporting from all data sources. The company used ReportCaster to automate the scheduling, generation, and distribution of reports. This solution provided a flexible, scalable BI solution that delivers operational intelligence to unlimited numbers of users, eliminating the need for high ongoing annual licensing costs. The ease of use of WebFOCUS allows salespeople with no technical knowledge to drill down from top-level data into customer and product level reports, accessing information that is less than 24 hours old. Information Builders’ licensing model allows Covidien UK to assimilate new users without additional cost. WebFOCUS’ flexible configuration has allowed data from merged companies to be integrated quickly and easily into core business reports from day one.
Operational Impact
Quantitative Benefit
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