County Government Ensures Network and Application Performance with NETSCOUT Visibility
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE® solution
- InfiniStreamNG® (ISNG) appliances
- nGenius®PULSE
Tech Stack
- SD-WAN
- VoIP
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
Use Cases
- Public Transportation Management
- Public Warning & Emergency Response
Services
- System Integration
- Testing & Certification
About The Customer
As a longtime NETSCOUT® customer, this county’s dedicated information technology (IT) agency is committed to providing reliable network and application performance for a number of county departments. Using nGenius® Enterprise Performance Management solutions, they are able to proactively monitor and test availability and communication quality between government agencies. Constituent and employee experience is of the utmost importance to this county’s IT team. To ensure that technology used daily to communicate and collaborate is operating efficiently, end-through-end visibility is critical to monitor performance across all departments in this county. Like many other local government entities, capacity planning and budgetary restrictions are top of mind while assessing their performance monitoring strategy.
The Challenge
The county’s many departments are often collaborating, requiring constant communication and reliable internet and data center services that are accessible from any location. Real-time testing to measure network and application performance across their infrastructure is critical to maintain business continuity. The county leverages nGenius® Enterprise Performance Management solutions to proactively monitor, test, and troubleshoot performance challenges in the following areas: Voice over Internet Protocol (VoIP), SD-WAN, Bandwidth performance, Internet connections, Applications, UCaaS.
The Solution
NETSCOUT’s nGenius Enterprise Performance Management solutions provided continuous, vendor-agnostic monitoring of performance, availability, and user experience quality for this county’s many departments. Increasing NETSCOUT instrumentation allowed the county to extend the scope of its visibility to monitor performance and availability across its entire enterprise IT environment. Using InfiniStreamNG appliances and NETSCOUT’s patented Adaptive Service Intelligence® (ASI) technology, they were able to feed Smart Data to the nGeniusONE solution, drill down via contextual workflows into packet-level information, and better understand traffic flows across SD-WAN, data centers, remote sites, and internal environments.
Operational Impact
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