Connected Healthcare: Healthcare Provider Takes a Holistic Approach to Technology
Company Size
1,000+
Region
- America
Country
- United States
Product
- Apple iPad
- MobileIron MDM
- Honeywell Managed Mobility Services
Tech Stack
- iOS
- Mobile Device Management (MDM)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Endpoint Security
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Field Services
Use Cases
- Remote Asset Management
- Remote Control
- Remote Patient Monitoring
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
- System Integration
About The Customer
Gateway Health is a leading managed-care organization that provides quality, affordable healthcare to over 300,000 members. The company is committed to delivering top-notch healthcare services and ensuring the well-being of its members. However, Gateway found its existing technology, including cumbersome laptops and outdated BlackBerry devices, inadequate for its needs. The organization sought to modernize its technology infrastructure to improve efficiency and better serve its members.
The Challenge
Gateway Health, a top-ranked managed-care organization, needed to transition from outdated BlackBerry devices to Apple iPad tablets across all company departments. The goal was to enable employees to see sales progress in the field while minimizing downtime and ensuring information security. However, Gateway lacked the staff to manage the challenges of implementing new technology in a healthcare setting.
The Solution
Gateway Health turned to Honeywell for a comprehensive managed services solution for iPad devices. Honeywell provided end-to-end services, including provisioning, staging, deployment, 24x7 end-user support, and device replacement and repair. Additionally, Honeywell assisted Gateway in evaluating, testing, and selecting a mobile device management (MDM) solution, ultimately choosing the MobileIron MDM platform. Honeywell also provided MDM-as-a-service, covering procurement, implementation, and ongoing administration.
Operational Impact
Quantitative Benefit
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