Comau increases operational efficiency and reduces risk of failure by 60% with SoftExpert
Customer Company Size
Large Corporate
Region
- Europe
- America
Country
- Italy
- Brazil
Product
- SoftExpert Excellence Suite
Tech Stack
- Web-based Application
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Enterprise Asset Management Systems (EAM)
Applicable Industries
- Automotive
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Process Control & Optimization
- Predictive Maintenance
- Regulatory Compliance Monitoring
Services
- System Integration
- Training
About The Customer
Comau is an Italian multinational that is part of the FCA group, one of the world's largest players in the automotive sector, which includes brands such as Fiat, Jeep, Alfa Romeo, Chrysler, Dodge, Maserati and others. A world leader in the supply of advanced industrial automation products and solutions, it has a portfolio of industrial and collaborative robots, autonomous logistics, wearable technology, automated systems for production lines, digital and interconnected solutions, machining centers, specialized industrial maintenance services and facilities. The company has been in the market for 45 years, operating in 14 countries, with 32 branches, 5 innovation centers, 14 operating plants and over 9 thousand collaborators.
The Challenge
Comau sought to monitor processes and contracts at all stages through a structured and automated method. Business unit management, processes and performance information were performed in spreadsheets and communication was done over e-mail. The compilation of information, analysis and results on the performance of services took, on average, 7 days to be generated. The more than 50 contracts implemented in 12 Brazilian states, generated information using 25 tools/sheets per location, in a total of 500 documents per month.
The Solution
Softexpert Excellence Suite was made available to 220 users from various areas, with different levels of security and management. Through the tool, it is possible to access dynamic portals, where there is relevant information for each level, and can even be connected through smartphones. The project included the implementation of these components: Audit, Process, Incident, Form, Problem, Performance, Document, Risk, Survey and Action Plan.
Operational Impact
Quantitative Benefit
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