Clover increases retailer satisfaction and grows revenue with value-add IoT services
Customer Company Size
Large Corporate
Country
- United States
Product
- Clover POS Tablets
- Clover Handheld Devices
- Cisco Jasper Control Center
Tech Stack
- Cisco Jasper APIs
- Control Center Platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Revenue Growth
- Cost Savings
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - API Integration & Management
- Functional Applications - Inventory Management Systems
Applicable Industries
- Retail
- E-Commerce
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Fleet Management
- Inventory Management
- Remote Asset Management
Services
- System Integration
- Cloud Planning, Design & Implementation Services
About The Customer
Clover, a subsidiary of First Data, specializes in providing wireless point-of-sale (POS) solutions and connected services to merchants. Their product offerings include tablet-based and handheld POS devices that are designed to deliver seamless connectivity and value-added IoT services. Clover's solutions are aimed at enhancing customer satisfaction and driving revenue growth for retailers by offering secure, reliable payment and business productivity tools. With a focus on simplifying connectivity management, Clover leverages advanced technologies to ensure that their devices are always connected and operational, regardless of the business environment.
The Challenge
Consumers increasingly expect a seamless experience to pay for products and services wherever they are, and Clover’s wireless POS solutions and connected services make that possible. By managing connectivity using Control Center, Clover (a First Data company) can provide merchants with secure, reliable payment and business productivity solutions anywhere they do business, whether at a fixed location, online or on the road.
The Solution
Clover uses Control Center to cost-effectively deliver instant-on connectivity and manage the SIMs and associated data plans that come pre-installed in Clover 3G-enabled POS tablets and handheld devices. Not only does Clover use the feature-rich Control Center platform to monitor and manage all of these connections, they use Cisco Jasper APIs to integrate directly with their POS solution to automate onboarding processes. This integration allows Clover to streamline the activation and management of their devices, ensuring that merchants can start using their POS systems right out of the box without any additional configuration. The automation capabilities provided by Control Center also enable Clover to optimize data plan costs and quickly identify and resolve any performance issues, ensuring a reliable and efficient service for their customers.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
How Sirqul’s IoT Platform is Crafting Carrefour’s New In-Store Experiences
Carrefour Taiwan’s goal is to be completely digital by end of 2018. Out-dated manual methods for analysis and assumptions limited Carrefour’s ability to change the customer experience and were void of real-time decision-making capabilities. Rather than relying solely on sales data, assumptions, and disparate systems, Carrefour Taiwan’s CEO led an initiative to find a connected IoT solution that could give the team the ability to make real-time changes and more informed decisions. Prior to implementing, Carrefour struggled to address their conversion rates and did not have the proper insights into the customer decision-making process nor how to make an immediate impact without losing customer confidence.
Case Study
Digital Retail Security Solutions
Sennco wanted to help its retail customers increase sales and profits by developing an innovative alarm system as opposed to conventional connected alarms that are permanently tethered to display products. These traditional security systems were cumbersome and intrusive to the customer shopping experience. Additionally, they provided no useful data or analytics.
Case Study
Ensures Cold Milk in Your Supermarket
As of 2014, AK-Centralen has over 1,500 Danish supermarkets equipped, and utilizes 16 operators, and is open 24 hours a day, 365 days a year. AK-Centralen needed the ability to monitor the cooling alarms from around the country, 24 hours a day, 365 days a year. Each and every time the door to a milk cooler or a freezer does not close properly, an alarm goes off on a computer screen in a control building in southwestern Odense. This type of alarm will go off approximately 140,000 times per year, equating to roughly 400 alarms in a 24-hour period. Should an alarm go off, then there is only a limited amount of time to act before dairy products or frozen pizza must be disposed of, and this type of waste can quickly start to cost a supermarket a great deal of money.
Case Study
Supermarket Energy Savings
The client had previously deployed a one-meter-per-store monitoring program. Given the manner in which energy consumption changes with external temperature, hour of the day, day of week and month of year, a single meter solution lacked the ability to detect the difference between a true problem and a changing store environment. Most importantly, a single meter solution could never identify root cause of energy consumption changes. This approach never reduced the number of truck-rolls or man-hours required to find and resolve issues.
