RingCentral > Case Studies > Cleantech Group Enhances Global Connectivity with RingCentral

Cleantech Group Enhances Global Connectivity with RingCentral

Technology Category

Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Oil & Gas
Telecommunications

Applicable Functions

Product Research & Development

Use Cases

Personnel Tracking & Monitoring

Services

System Integration

About The Customer

Cleantech Group (CTG) is a company founded in 2002 with the mission to accelerate sustainable innovation. The core of this mission is i3, an online platform that connects corporations with innovation at scale, allowing them to find, vet, and connect with startups, thereby efficiently building an innovation pipeline. Alongside i3, CTG offers premium advisory services for businesses in need of expertise, design, and execution of sustainable innovation, and management of the pipeline created in i3. The i3 platform is brought to life at CTG’s global events, which convene corporations and startups, along with other players shaping the future of sustainable innovation. CTG is headquartered in San Francisco and has offices in London and New York.

The Challenge

Cleantech Group (CTG), a company dedicated to accelerating sustainable innovation, was facing challenges in maintaining efficient and reliable communication. With its headquarters in San Francisco and offices in London and New York, the company needed a robust communication system that could support both internal and external communications across different time zones. The company's mission revolves around i3, an online platform that connects corporations with innovation by allowing them to find, vet, and connect with startups. This required a seamless communication system that could support the company's global events and advisory services. However, CTG did not have an internal IT staff, which added to the complexity of managing a global communication system.

The Solution

CTG adopted RingCentral Office® for both internal and external communications. This solution provided the company with the ease of connectivity it needed, regardless of location. Whether employees were in the office, on the go, or in a different time zone, they could easily be reached by customers and colleagues. RingCentral's easy-to-use administration portal made managing the phone system simple, even remotely. The preconfigured phones made the transition to the RingCentral system straightforward for the staff, with a plug-and-play process. Furthermore, the company was able to improve efficiency with practical features such as individual conference lines and excellent call quality. The web meetings feature became an integral part of the company's communications, with screen sharing used to quickly present their services to current and prospective clients.

Operational Impact

The implementation of RingCentral Office® significantly improved CTG's communication efficiency. The company now enjoys reliable communication, which is essential for maintaining its client relationships. The individual conference lines and excellent call quality have enhanced the company's communication capabilities. The web meetings feature, with its screen sharing capability, has become an integral part of the company's communications, enabling them to quickly present their services to current and prospective clients. The ease of managing the phone system, even remotely, has also reduced the burden on the company's administration.