Cireson Supports TAFE SA ICT Delivery
Customer Company Size
Large Corporate
Region
- Pacific
Country
- Australia
Product
- Cireson Self-Service Portal
- Cireson My Active Work Items
- Cireson Group Assign
- Cireson Asset Management
Tech Stack
- Microsoft Service Manager
- Orchestrator
- Configuration Manager
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Functional Applications - Enterprise Asset Management Systems (EAM)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Education
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Predictive Maintenance
- Process Control & Optimization
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Established in 1971, TAFE SA is the largest provider of vocational education and training (VET) in South Australia delivering more than 1,300 courses to about 80,000 students a year. TAFE SA works with industry and business to deliver relevant, high-quality, vocational education and training to better link skills and training with job opportunities. As a Microsoft-based organisation, TAFE SA was entitled to Microsoft Service Manager and wanted to leverage the platform for cost-savings and system cohesion. With a focus on reducing unnecessary manual effort, TAFE SA has fully automated numerous requests end-to-end, using Service Manager, the Cireson Self-Service Portal and Orchestrator. TAFE SA is continually working to increase the number of fully automated requests.
The Challenge
With the existing service management platform approaching end-of-life, TAFE SA began researching possible replacements. As a Microsoft-based organisation, TAFE SA was entitled to Microsoft Service Manager and wanted to leverage the platform for cost-savings and system cohesion. However, with predicted growth of its online student population, TAFE SA sought solutions for emerging issues. TAFE SA engaged leading Australian System Centre firm and Microsoft Service Manager expert Systemology to help customise and implement its new service management system. Rather than invest time and money into custom-coded fixes, Systemology recommended Cireson solutions to fill the gaps and achieve the goal of having a user-friendly, intuitive self-service portal.
The Solution
TAFE SA successfully adopted the Cireson Business Management Solution in early 2015. Like many other organisations, TAFE SA opted to implement the apps in phases, rather than all at once. First, TAFE SA implemented the Cireson Self-Service Portal, and saw immediate benefits. Thanks to a very intuitive and user-friendly interface, TAFE SA was able to quickly and easily roll out new features and functionality to all staff and lecturers. With a focus on reducing unnecessary manual effort, TAFE SA has fully automated numerous requests end-to-end, using Service Manager, the Cireson Self-Service Portal and Orchestrator. TAFE SA is continually working to increase the number of fully automated requests. After implementing the Self-Service Portal, TAFE SA went on to leverage other Cireson apps, including My Active Work Items, Group Assign and Preview Pane. Following the success of the Cireson Self-Service Portal, TAFE SA could focus on its next challenge: asset management. TAFE SA implemented Configuration Manager for out-of-the-box change management. Based on the previous success with Cireson and the integration with their other apps, the Cireson Asset Management solution was selected.
Operational Impact
Quantitative Benefit
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