Cireson Supports TAFE SA ICT Delivery
Company Size
1,000+
Region
- Pacific
Country
- Australia
Product
- Cireson Self-Service Portal
- Cireson My Active Work Items
- Cireson Group Assign
- Cireson Asset Management
Tech Stack
- Microsoft Service Manager
- Orchestrator
- Configuration Manager
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Functional Applications - Enterprise Asset Management Systems (EAM)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Education
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Predictive Maintenance
- Process Control & Optimization
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Established in 1971, TAFE SA is the largest provider of vocational education and training (VET) in South Australia delivering more than 1,300 courses to about 80,000 students a year. TAFE SA works with industry and business to deliver relevant, high-quality, vocational education and training to better link skills and training with job opportunities. As a Microsoft-based organisation, TAFE SA was entitled to Microsoft Service Manager and wanted to leverage the platform for cost-savings and system cohesion. With a focus on reducing unnecessary manual effort, TAFE SA has fully automated numerous requests end-to-end, using Service Manager, the Cireson Self-Service Portal and Orchestrator. TAFE SA is continually working to increase the number of fully automated requests.
The Challenge
With the existing service management platform approaching end-of-life, TAFE SA began researching possible replacements. As a Microsoft-based organisation, TAFE SA was entitled to Microsoft Service Manager and wanted to leverage the platform for cost-savings and system cohesion. However, with predicted growth of its online student population, TAFE SA sought solutions for emerging issues. TAFE SA engaged leading Australian System Centre firm and Microsoft Service Manager expert Systemology to help customise and implement its new service management system. Rather than invest time and money into custom-coded fixes, Systemology recommended Cireson solutions to fill the gaps and achieve the goal of having a user-friendly, intuitive self-service portal.
The Solution
TAFE SA successfully adopted the Cireson Business Management Solution in early 2015. Like many other organisations, TAFE SA opted to implement the apps in phases, rather than all at once. First, TAFE SA implemented the Cireson Self-Service Portal, and saw immediate benefits. Thanks to a very intuitive and user-friendly interface, TAFE SA was able to quickly and easily roll out new features and functionality to all staff and lecturers. With a focus on reducing unnecessary manual effort, TAFE SA has fully automated numerous requests end-to-end, using Service Manager, the Cireson Self-Service Portal and Orchestrator. TAFE SA is continually working to increase the number of fully automated requests. After implementing the Self-Service Portal, TAFE SA went on to leverage other Cireson apps, including My Active Work Items, Group Assign and Preview Pane. Following the success of the Cireson Self-Service Portal, TAFE SA could focus on its next challenge: asset management. TAFE SA implemented Configuration Manager for out-of-the-box change management. Based on the previous success with Cireson and the integration with their other apps, the Cireson Asset Management solution was selected.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
IoT platform Enables Safety Solutions for U.S. School Districts
Designed to alert drivers when schoolchildren are present, especially in low-visibility conditions, school-zone flasher signals are typically updated manually at each school. The switching is based on the school calendar and manually changed when an unexpected early dismissal occurs, as in the case of a weather-event altering the normal schedule. The process to reprogram the flashers requires a significant effort by school district personnel to implement due to the large number of warning flashers installed across an entire school district.
Case Study
Revolutionizing Medical Training in India: GSL Smart Lab and the LAP Mentor
The GSL SMART Lab, a collective effort of the GSL College of Medicine and the GSL College of Nursing and Health Science, was facing a challenge in providing superior training to healthcare professionals. As clinical medicine was becoming more focused on patient safety and quality of care, the need for medical simulation to bridge the educational gap between the classroom and the clinical environment was becoming increasingly apparent. Dr. Sandeep Ganni, the director of the GSL SMART Lab, envisioned a world-class surgical and medical training center where physicians and healthcare professionals could learn skills through simulation training. He was looking for different simulators for different specialties to provide both basic and advanced simulation training. For laparoscopic surgery, he was interested in a high fidelity simulator that could provide basic surgical and suturing skills training for international accreditation as well as specific hands-on training in complex laparoscopic procedures for practicing physicians in India.
Case Study
Implementing Robotic Surgery Training Simulator for Enhanced Surgical Proficiency
Fundacio Puigvert, a leading European medical center specializing in Urology, Nephrology, and Andrology, faced a significant challenge in training its surgical residents. The institution recognized the need for a more standardized and comprehensive training curriculum, particularly in the area of robotic surgery. The challenge was underscored by two independent studies showing that less than 5% of residents in Italian and German residency programs could perform major or complex procedures by the end of their residency. The institution sought to establish a virtual reality simulation lab that would include endourological, laparoscopic, and robotic platforms. However, they needed a simulator that could replicate both the hardware and software of the robotic Da Vinci console used in the operating room, without being connected to the actual physical console. They also required a system that could provide both basic and advanced simulation training, and a metrics system to assess the proficiency of the trainees before they performed surgical procedures in the operating theater.
Case Study
Edinburgh Napier University streamlines long-distance learning with Cisco WebEX
• Geographically dispersed campus made in-person meetings costly and inconvenient.• Distance-learning programs in Malaysia, India, and China required dependable, user-friendly online tools to maximize interaction in collaborative workspaces.• Virtual learning environment required a separate sign-in process, resulting in a significant administrative burden for IT staff and limited adoption of collaboration technology.
Case Study
8x increased productivity with VKS
Before VKS, a teacher would spend a lot of time showing a group of 22 students how to build a set of stairs within a semester of 120 hours. Along with not leaving the teacher much time to provide one-on-one support for each student to properly learn carpentry, it also left a considerable amount of room for error. Key information would be misinterpreted or lost as the class was taught in the typical show-and-tell way.
Case Study
Scalable IoT Empowering GreenFlex's Sustainable Growth
GreenFlex, a company that supports sustainable development, decarbonization, and energy efficiency, faced several challenges in its quest to expand its business. The company needed to deploy a robust and sustainable IoT technology to support its growth. It was crucial for them to monitor and control devices at customer sites in a safe and reliable manner. They also needed to integrate devices across a range of communication protocols and gather and act on data to meet efficiency targets. GreenFlex had previously built IoT capabilities into its digital platform, GreenFlexIQ, to monitor and manage customer sites remotely. However, they soon realized that they needed a new platform to support their ambitions. They needed a platform that could scale to connect more devices for production management and make it easier for the operations team to manage devices in the field.
