Centralizing and Modernizing State Government Data Center Operations with NETSCOUT
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
- nGenius packet flow switches
Tech Stack
- VMware virtual desktop infrastructure
- Avaya VoIP
- 40G network
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Infrastructure as a Service (IaaS) - Cloud Computing
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
The customer in this case study is a U.S. State’s information technology (IT) team that functions as a service provider to numerous government organizations, including in-state agencies and universities. The IT team’s strategic plan focuses on providing secure, shared services to government agencies and state workers, using scalable, state-of-the-art technology. For years, the IT team has measured network edge responsiveness and bandwidth utilization in their distributed data center using NETSCOUT’s nGeniusONE Service Assurance platform and InfiniStream appliances hosting Adaptive Service Intelligence smart data technology.
The Challenge
The U.S. State’s information technology (IT) team was facing increasing network performance demands and instances of dropped packets that were causing data retransmissions, application delays, and network latency. They decided to centralize their data center operations down to two facilities and simultaneously transition to 40G network speeds. These strategic changes promised to result in better service delivery for agencies, employees, and constituents, as well as faster network responsiveness and reduced operating expenses (OpEx) via improved IT efficiencies. However, the transition required consolidating data center servers and collapsing the existing distributed network. The 40GB network would also require next-generation data sources and packet broker technology to support increased speeds. As part of the technology modernization component, IT was rolling out a VMware virtual desktop infrastructure (VDI) environment and implementing a new Avaya Voice over IP (VoIP) environment.
The Solution
The IT team deployed InfiniStreamNG™ (ISNG) appliances and nGenius 3900 or 5010 packet flow switches at the new data center and nearby back-up disaster recovery location. The NETSCOUT solution provided “before, during, and after” visibility and key performance indicators (KPIs) that improved planning and ongoing measurement of performance. The solution delivered visibility across all VDI tiers, including remote access, client, virtualization, Web, front-end application, and related database systems. For the new Avaya VoIP environment, nGeniusONE views enabled IT to access Quality of Service (QoS) and inspection points, as well as walk through the network to perform any required VoIP troubleshooting. The value of vendor-independent analysis was particularly beneficial for the organization as they assured the overall UC environment, including the Avaya VoIP technology and the agency’s Cisco Unified Computing Server (UCS) clusters.
Operational Impact
Quantitative Benefit
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