Case Study: State & Local Government
Company Size
1,000+
Region
- America
Country
- United States
Product
- NETSCOUT's solutions
Tech Stack
- Adaptive Service Intelligence (ASITM) technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
Use Cases
- Service Parts Management
Services
- System Integration
About The Customer
The customer in this case study is a state and local government entity in the United States. They were facing challenges in managing their IT services and were looking for a solution to optimize the performance of these services. They were considering various vendors to solve their critical IT challenges, which included reducing degradations and outages. The government entity was spending a significant amount of time in the war room resolving a core service incident and was looking for a solution to reduce this time.
The Challenge
The state and local government was facing challenges in triaging service performance issues. They were spending a significant amount of time in the war room resolving a core service incident. They were considering various vendors including CA, Riverbed, NetQoS, and HP to solve critical IT challenges like reducing degradations and outages.
The Solution
The government entity chose to use NETSCOUT's solutions powered by Adaptive Service Intelligence (ASITM) technology. This platform offered a unique and holistic view of service dependencies and interrelationships, which was effective in triaging service performance issues. The solution helped them reduce the time spent in the war room resolving a core service incident from 20-30 hours to up to 5 hours, a savings of 75-83%. The solution also helped them reduce the mean time to resolution (MTTR) by 90% or greater compared to an alternative solution.
Operational Impact
Quantitative Benefit
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