Case Study Metro Transit System St. Louis, Missouri
Company Size
1,000+
Region
- America
Country
- United States
Product
- AssetWorks FleetFocus
- AssetWorks Fuel Management System (FMS)
- FuelFocus™
Tech Stack
- Oracle ERP system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Fleet Management
- Predictive Maintenance
Services
- System Integration
About The Customer
The Metro Transit system of St. Louis City, St. Louis County and St. Clair County owns and operates the St. Louis metropolitan region’s public transportation system including MetroLink (the area’s light rail system), MetroBus (bus fixed route), and Metro Call-ARide (paratransit vans). Metro also owns and operates the Gateway Arch Transportation System, Ticketing and Reservation Center, the Arch Parking Garage, the Gateway Arch Riverboats and St. Louis Downtown Airport in Cahokia, Illinois. Washington University students, Cardinal baseball fans, commuters, casual riders, special needs customers and tourists all use Metro’s system at an ever-increasing rate. Metro manages to serve these riders faster – and to more distant locations every year – while preserving historical routes within the core of its system.
The Challenge
The Metro Transit system of St. Louis City, St. Louis County and St. Clair County faced many maintenance and reliability challenges that affected service. In addition to too many breakdowns, Metro also faced severe reliability problems with its bus engines. This was the turning point when Metro decided to change the purchase of its bus engines. The most critical maintenance elements affected by this change were the efforts required to maintain fleet engines and transmission reliability. In 2003, Metro adopted AssetWorks FleetFocus to integrate all of the preventative maintenance scheduling, predictive maintenance forecasting, parts data, and other maintenance metrics that the property needed to measure.
The Solution
Metro adopted AssetWorks FleetFocus to integrate all of the preventative maintenance scheduling, predictive maintenance forecasting, parts data, and other maintenance metrics that the property needed to measure. The FleetFocus user interface is browser-based, providing a system that is easy-to-use, easy-to-deploy and as the most functional fleet application on the market, making it more consistent with Metro’s improved maintenance standards. The software enabled a major operational change to take place at Metro: A planned maintenance schedule for the bus and van fleet from acquisition to retirement, which hadn’t been in place before. This was designed to ensure that the highest level of maintenance dollars were spent at mid-life, which results in the greatest return on maintenance dollars invested. Metro also made another critical change at this time; to schedule parts replacement before a part failure actually occurred. This strict predictive maintenance program and the planned preventive maintenance program were both enabled by the new software.
Operational Impact
Quantitative Benefit
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