Buffalo Hospital Supply’s Solution for Rapid Supply Chain ROI
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Manhattan SCALE
- Vocollect
Tech Stack
- Voice Integration
- Volumetrics
- Cartonization
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Warehouse Management Systems (WMS)
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Inventory Management Systems
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Warehouse & Inventory Management
- Logistics & Transportation
Use Cases
- Inventory Management
- Supply Chain Visibility
- Warehouse Automation
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Buffalo Hospital Supply (BHS) is a leading distributor of disposable medical supplies and equipment in the northern U.S. They serve hospitals, nursing homes, and home health agencies across New York State and northwest Pennsylvania. BHS differentiates itself by focusing on distribution, offering flexibility to meet customer requirements, and concentrating efforts in a well-defined area.
The Challenge
BHS experienced double-digit growth, leading to decreased accuracy, lower service levels, and higher costs. Inventory visibility became critical but was difficult to maintain with a paper-based distribution process. The company faced increased inventory, decreased order accuracy, and higher operational costs, necessitating new supply chain processes for better visibility and effectiveness.
The Solution
BHS selected Manhattan SCALE for its sound technology, commitment to R&D, and strong support services. The solution was implemented at their 148,000 square foot Buffalo facility, processing approximately 4,000 lines or 10,000 containers per day. The implementation included voice integration, volumetrics, and cartonization. BHS leveraged synchronized processes and visibility to increase inventory accuracy, improve on-time delivery, and reduce inefficiency. The solution also enabled worker accountability and performance metrics.
Operational Impact
Quantitative Benefit
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