Chain.io > Case Studies > Bridging Technology Gaps: A Case Study on John S. Connor's Integration Success with Chain.io

Bridging Technology Gaps: A Case Study on John S. Connor's Integration Success with Chain.io

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Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
  • Transportation
Applicable Functions
  • Logistics & Transportation
Use Cases
  • Leasing Finance Automation
  • Supply Chain Visibility
Services
  • System Integration
About The Customer
John S. Connor is a global logistics company based in Glen Burnie, MD, USA. The company offers a range of services including Transport Services, Customs Brokerage, Project Cargo, Trade Consulting, and Vessel Agency. With over 100 employees, John S. Connor is committed to delivering high-quality logistics solutions to its customers. However, the company was struggling with its legacy TMS, which was causing integration issues and impacting customer service. The company needed a solution that could bridge the technology gap and meet its customers at their level of technological sophistication.
The Challenge
John S. Connor, a global logistics company, was facing significant challenges due to its reliance on a legacy transportation management system (TMS). The outdated system was causing difficulties in integrating with customers who were using more modern systems. This lack of integration was impacting the company's ability to provide timely visibility to its customers. The situation was further complicated by the varying levels of technological sophistication among their customers. Some customers had their own internal development teams, others relied on external supply chain integration partners, while some had no technological support at all. John S. Connor had previously attempted to work with another integration partner, but progress was slow and customer service was being adversely affected.
The Solution
John S. Connor found the solution to their integration challenges in Chain.io, a company with expertise in supply chain management and the ability to bridge generational software gaps. Chain.io was able to bring in the right team to manage the integration projects, ensuring a smooth transition from the legacy system to the new one. They were also able to deliver an excellent customer experience, not only to John S. Connor but also to their other partners along the global supply chain. The solutions used included Agent Operations, Customs Operations, Accounting Automation, Freight Operations, and Master Data Automation.
Operational Impact
  • The partnership with Chain.io resulted in a significant improvement in John S. Connor's operational efficiency. The company was able to deliver integrations on time and without errors, a marked improvement from the issues they were facing with their legacy TMS. The ability to bridge generational software gaps meant that John S. Connor could now meet their customers at their level of technological sophistication, improving customer satisfaction. Furthermore, the smooth project management ensured that the transition from the old system to the new one was seamless, minimizing disruption to the company's operations. The excellent customer experience delivered by Chain.io also extended to John S. Connor's partners along the global supply chain, further enhancing the company's reputation.

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