Intellect > Case Studies > BP Aero: Replacing Spreadsheets, Shared Emails, and Phone-Tag with Intellect’s No-Code QMS

BP Aero: Replacing Spreadsheets, Shared Emails, and Phone-Tag with Intellect’s No-Code QMS

Customer Company Size

SME

Region

America

Country

United States

Product

Intellect QMS

Tech Stack

No-Code Platform

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction

Applicable Industries

Aerospace

Applicable Functions

Quality Assurance

Services

Software Design & Engineering Services

About The Customer

BP Aero is a full-service provider of aircraft engine teardowns, repairs, parts & accessory overhauls, and field service. Founded in 2008 with a focus on engine disassembly and service, the company later expanded operations to include MRO and hospital shop/engine lease return services. BP Aero currently operates two three facilities in Irving, Texas and maintains multiple quality certifications (FAA, EASA, CAAC, AS9110C and ISO 9001:2015) to ensure outstanding service to their rapidly expanding global customer base. Given the nature of their work, BP Aero takes quality very seriously, striving for a zero-defect culture and proactively designing streamlined processes that minimize paperwork and eliminate errors. The company rigorously trains its technicians and inspectors for each process and performs random audits to ensure quality, consistency, and sustainability. Executives at BP Aero view software as a key element in their quality management strategy, improving everything from root cause analysis to tracking and maintaining staff certifications.

The Challenge

BP Aero, a full-service provider of aircraft engine teardowns, repairs, parts & accessory overhauls, and field service, was looking for a system to better organize their processes and procedures, to get a better handle on data, and to track and manage KPIs more effectively. The company was largely dependent on paper-based systems and spreadsheets, which were time consuming and often made it difficult to access information quickly. As the company was preparing to improve upon their existing ISO credentials from ISO 9001 to AS9110, they knew that the more robust standard would require a fully integrated QMS system. BP Aero’s management recognized the need for a quality management system to accommodate their quality processes by incorporating and using modern technology and software.

The Solution

BP Aero decided to adopt Intellect QMS. The team at BP Aero was impressed with Intellect’s “extreme configurability” and no-code platform. They wanted software that could be easily tailored to conform to their unique needs and business processes, so they didn’t have to invest in custom programming or specialized technical training. The company’s rollout of Intellect QMS went very smoothly. Intellect provided an implementation specialist with a deep background in quality management; she understood exactly what BP Aero was looking for and taught them how to configure the product’s templates to align perfectly with BP Aero’s needs. As Director of Quality, Orlando has substantially better visibility into what’s happening up to the minute. She can track how each department is doing directly from within Intellect QMS, without resorting to e-mail exchanges or phone tag.

Operational Impact

The team at BP Aero is highly satisfied with the results they’ve achieved by implementing Intellect QMS. Their systems are much better organized now than they have been in the past.
The company has successfully created a closed-loop system for customer feedback, with improved internal and external audits.
Auditors have also taken notice, “During a recent ISO audit, our auditors were extremely impressed with the system. They had never seen a QMS database so customized to our ISO objectives, our industry and company as a whole.”
Now when auditors request information, BP Aero is capable of producing it quickly and easily. Intellect QMS engenders confidence throughout the entire process, – “…all the information is there, it’s up to date, and it always proves to be accurate.”
BP Aero is benefiting from Intellect in ways that extend well beyond quality management. Orlando has built several custom apps that support the company operationally. One such app, for example, tracks the receiving and movement of aircraft engines, providing automated workflows that notify employees of the next step in the process. Replacing e-mail and shared spreadsheets has given everyone in the company greater visibility to what’s happening and what needs to be done next.

Quantitative Benefit