Boosting Warranty Reimbursements by 990%: A Case Study on Heyl Truck Lines
Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
- Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
- Automotive
- Specialty Vehicles
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Fleet Management
- Transportation Simulation
Services
- System Integration
About The Customer
Heyl Truck Lines is an award-winning truck carrier based in Akron, Iowa. The company operates a fleet of 1,700 assets and specializes in hauling freight across the United States and Canada. Their freight primarily consists of temperature-controlled commodities and dry freight. In 2020, they embarked on a mission to find a software system that could integrate with their existing fleet management software solution, McLeod Loadmaster, and extend their maintenance automation capabilities. The company was particularly interested in improving their predictive and preventive maintenance process, warranty reimbursements, and repair and productivity visibility.
The Challenge
Heyl Truck Lines, an award-winning truck carrier based in Akron, Iowa, was in search of a maintenance software system that could integrate with their existing fleet management software, McLeod Loadmaster, and enhance their maintenance automation capabilities. The company, which operates a fleet of 1,700 assets and specializes in temperature-controlled commodities and dry freight, aimed to improve in three key areas: predictive and preventive maintenance process, warranty reimbursements, and repair and productivity visibility. Prior to implementing the Cetaris fleet maintenance software, Heyl was relying on a manual and memory-based system to flag and process warranty claims. This system was not only inefficient but also prone to human error, leading to missed warranty claims whenever the Service Writer forgot to flag them. Additionally, the manual system required road breakdown and shop personnel to understand warranty agreements across multiple suppliers, increasing the risk of warranty dollars slipping through the cracks unclaimed.
The Solution
Heyl Truck Lines adopted the Cetaris fleet maintenance software to address their challenges. The software has helped the company to continuously increase profitability across multiple areas, with the warranty module being a significant contributor. The Cetaris software has automated the process of flagging and processing warranty claims, eliminating the risk of human error and ensuring that no warranty dollars go unclaimed. A year after implementing the Cetaris warranty module, Heyl has seen a staggering 990% increase in warranty reimbursement between OEM, extended, and policy warranty. The company continues to explore new ways to fine-tune their maintenance operations, increase connectivity with integration, and improve their ROI with Cetaris. They are also preparing to implement part replacement warranty to further enhance warranty gains.
Operational Impact
Quantitative Benefit
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