Flock Freight > Case Studies > Berlin Packaging’s Unstoppable 99% On-Time Delivery Streak with Flock Freight

Berlin Packaging’s Unstoppable 99% On-Time Delivery Streak with Flock Freight

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Applicable Industries
  • Packaging
  • Transportation
Applicable Functions
  • Logistics & Transportation
Use Cases
  • Intelligent Packaging
  • Last Mile Delivery
About The Customer
Berlin Packaging is the world’s only Hybrid Packaging Supplier, offering a variety of packaging solutions for businesses of all sizes and end consumers. The company's broad customer base spans almost every industry, including healthcare, food, and beverage. Founded in 1898, Berlin Packaging has been helping its customers increase sales, reduce costs, and boost productivity. With over 200 packaging consultants in more than 100 offices worldwide, the Chicago, Illinois-based company is committed to improving customers’ bottom lines. Berlin Packaging sells billions of packaging components, including metal containers, dispensing systems, plastic, and glass, and provides comprehensive solutions to help customers outperform their competition.
The Challenge
Berlin Packaging, a global Hybrid Packaging Supplier, faced significant challenges in maintaining its high service level of 99% on-time delivery rate for warehouse customer shipments. The company had been relying on traditional less-than truckload (LTL) shipping services to fulfill its partial and LTL shipping needs. However, this method often resulted in unreliable transit and damaged freight, leading to substantial overhead costs at enterprise volumes. Additionally, the costs associated with LTL and partial shipments were becoming a problem. Berlin Packaging also had a desire to lower its carbon footprint, which was not being addressed by their existing shipping methods.
The Solution
Berlin Packaging turned to Flock Freight’s shared truckload service after discovering an article on LinkedIn that addressed the pain points they were experiencing with LTL shipping. The shared truckload service allowed Berlin Packaging to share the space and cost of one trailer with other shippers, providing a sensible alternative to buying a whole truck for partial loads. This solution not only helped in reducing shipping costs but also gave Berlin Packaging complete control over pickup and delivery dates, thereby maintaining their 99% on-time delivery target. Furthermore, by moving freight hubless, Flock Freight helped Berlin Packaging deliver damage-free shipments as quickly as possible. The shared truckload service also contributed to Berlin Packaging's sustainability goals by reducing carbon emissions.
Operational Impact
  • The partnership with Flock Freight has brought significant operational improvements for Berlin Packaging. The shared truckload service has proven to be 'superior to LTL by a long shot,' according to the company. The service has not only helped maintain the 99% on-time delivery target but also improved the quality of service by ensuring damage-free shipments. The shared truckload service has also reduced the number of issues that the Berlin Packaging team needs to address, as it eliminates the risk of accruing accessorials, unpredictable delivery times, or damaged arrivals. This has allowed the company to focus more on its core operations and customer service, providing a reliable solution in an unpredictable world.
Quantitative Benefit
  • Berlin Packaging reduced its carbon emissions on shipments moved with Flock Freight by 37% in the first month alone.
  • 80% of Berlin Packaging’s shared truckload shipments are larger than 12 linear feet, maximizing the value from cost savings and higher service levels of shared truckloads.
  • 40% of Berlin Packaging’s Flock Freight shipments are large-size partials, further enhancing the cost-effectiveness of the shared truckload service.

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