Case Studies > Becker Safety & Supply Replaces Unreliable WMS with RF-SMART

Becker Safety & Supply Replaces Unreliable WMS with RF-SMART

Customer Company Size

SME

Region

America

Country

United States

Product

RF-SMART
NetSuite

Tech Stack

Mobile Devices
Real-time Updates

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Cost Savings
Customer Satisfaction

Technology Category

Functional Applications - Warehouse Management Systems (WMS)
Functional Applications - Inventory Management Systems

Applicable Industries

Oil & Gas

Applicable Functions

Warehouse & Inventory Management
Logistics & Transportation

Use Cases

Inventory Management
Picking, Sorting & Positioning
Warehouse Automation

Services

System Integration
Training

About The Customer

Becker Safety & Supply is a wholesale safety supply business that serves the oil and gas, emergency services, and janitorial industries. The company operates through both distribution and retail channels, offering a variety of ways to serve their customers. As a growing business, Becker Safety & Supply transitioned from manual paper processes to using NetSuite and a warehouse management system (WMS) in 2016. However, their initial WMS did not meet their needs, prompting them to seek a more reliable solution.

The Challenge

Becker Safety & Supply faced significant challenges with their initial warehouse management system (WMS). The system had major data discrepancies, particularly between what the scanners reported and what was in NetSuite. This led to wasted time and logistical issues, especially at receiving, where the system did not allow for receipts from mobile devices. The previous WMS was also clunky and not user-friendly, causing inefficiencies and errors in order fulfillment.

The Solution

Becker Safety & Supply decided to replace their initial WMS with RF-SMART after evaluating several other solutions. RF-SMART was chosen for its ease of use and functionality, particularly its mobile device capabilities. The new system allowed employees to quickly determine order status, reducing the need to retrace steps or hunt for missing items. RF-SMART also improved the receiving process by allowing multiple employees to work simultaneously and receive multiple purchase orders, eliminating previous bottlenecks. The system's real-time updates to NetSuite and its ability to handle serialized items further enhanced operational efficiency.

Operational Impact

RF-SMART's cycle counting improved inventory accuracy by at least 10x, eliminating the need for physical inventories and reducing constant inventory adjustments.
The picking and packing functions of RF-SMART improved order accuracy to 99%, enhancing customer satisfaction and retention.
The system's real-time updates and picked bin visibility prevented over-promising products to customers and reduced safety stock.
Label printing on the fly increased efficiency, allowing employees to quickly move on to the next task.
RF-SMART's administrative tools, such as dashboards and inventory reporting, helped troubleshoot issues and reduce inventory errors.

Quantitative Benefit