Bankadati cuts business process development times by 99 percent
Customer Company Size
Large Corporate
Region
- Europe
Country
- Italy
Product
- IBM Business Process Manager
- IBM Operational Decision Manager
Tech Stack
- Business Process Management
- Operational Decision Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
Services
- System Integration
About The Customer
Servizi Informatici Bankadati is the technology service company for a banking group encompassing three retail banks with 540 branches and 4,300 employees in Italy. The company oversees more than 2,000 business processes for banking customers. These processes fall into two classes: 15 highly articulated processes that affect the core business of the bank and 1,500 low-complexity processes. The company has been undergoing a fundamental shift from a product-centric to a customer-centric business model, which demands unprecedented IT and process flexibility and agility.
The Challenge
Servizi Informatici Bankadati, a technology service company for a banking group in Italy, was undergoing a fundamental shift from a product-centric to a customer-centric business model. This new model demanded unprecedented IT and process flexibility and agility. The company oversees more than 2,000 business processes for banking customers, which fall into two classes: 15 highly articulated processes that affect the core business of the bank and 1,500 low-complexity processes. Bankadati needed a process management platform that would handle both types.
The Solution
Bankadati deployed IBM Business Process Manager and IBM Operational Decision Manager software as its business rules engine. The IBM solutions were seen as great business accelerators, allowing Bankadati to react quickly in response to a fast-changing business and regulatory environment. Using the Operational Decision Manager software, Bankadati was able to reduce the number of processes that require formal authorization by 60 percent. This reduction freed IT resources to work on complex processes and improve customer service levels.
Operational Impact
Quantitative Benefit
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