BitTitan > Case Studies > Bang Industries leverages MSPComplete to sell and onboard SMB customers to Office 365

Bang Industries leverages MSPComplete to sell and onboard SMB customers to Office 365

Customer Company Size

SME

Region

America

Country

Canada

Product

MSPComplete
MigrationWiz
HealthCheck for Office 365
DeploymentPro

Tech Stack

Office 365
Cloud-based solutions

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Telecommunications

Applicable Functions

Sales & Marketing
Business Operation

Use Cases

Predictive Maintenance
Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

Bang Industries is a bilingual Canadian managed services provider that offers cloud-based solutions. The company was looking to grow its business and scale up its capabilities across not only its core services but also through the sales process. They recognized the need to evolve to stay ahead of the competition. This meant improving the sales process and using automation across the entire business. They were also looking to upgrade their tools over the manual experiences. For instance, a project that was done using standard Microsoft tools was delayed due to slow transfer speed. They began exploring options to get around these problems.

The Challenge

Bang Industries, a bilingual Canadian managed services provider, was looking to grow their business and scale up their capabilities across their core services and sales process. They recognized the need to evolve to stay ahead of the competition, which meant improving the sales process and using automation across the entire business. They were also looking to upgrade their tools over the manual experiences. For instance, a project that was done using standard Microsoft tools was delayed due to slow transfer speed. They began exploring options to get around these problems.

The Solution

Bang Industries began with MigrationWiz to automate email migration. After multiple successful migrations of email and public folders at multiple clients, they tried adding BitTitan HealthCheck for Office 365 to the sales process. The sales team developed an offer that included a pre-migration assessment project. They also tested coupling MigrationWiz with DeploymentPro to automatically configure users’ Outlook profiles. Bang standardized this new process and implemented it with their SMB customer. The Bang sales team now runs HealthCheck for Office 365 at the start of all Office 365 projects. When the HealthCheck assessment leads to a migration project, the Bang technician will first run a trial migration using MigrationWiz.

Operational Impact

Bang has successfully created a scalable sales and automated migration process using this new approach for its customer.
The Bang sales team now runs HealthCheck for Office 365 at the start of all Office 365 projects.
When the HealthCheck assessment leads to a migration project, the Bang technician will first run a trial migration using MigrationWiz.
MigrationWiz makes it easy to switch among projects.
With BitTitan, Bang is able to efficiently use their technicians time.

Quantitative Benefit