Azuga > Case Studies > AZUGA FLEET CUSTOMER SUCCESS STORY - Reliable Fire & Security

AZUGA FLEET CUSTOMER SUCCESS STORY - Reliable Fire & Security

Company Size

11-200

Region

America

Country

United States

Product

Azuga Fleet

Tech Stack

GPS vehicle tracking
Safety cameras
Mobile app

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Functional Applications - Fleet Management Systems (FMS)
Sensors - GPS

Applicable Industries

Security & Public Safety

Applicable Functions

Logistics & Transportation
Maintenance

Use Cases

Fleet Management
Vehicle Performance Monitoring

Services

System Integration

About The Customer

Reliable Fire & Security is a family-owned business that has been serving the needs of industrial, institutional, commercial, fire departments, and the community for 67 years. The company is based in Alsip, Illinois and provides emergency service 24 hours a day, 7 days a week. The company had a GPS vehicle tracking solution in place for many years. Their contract was coming up for renewal and the old 3G hardwired hardware needed to be upgraded. Dan Hurley, Operations Manager, has in-depth experience with telematics technology and was tasked with evaluating all of the various options available.

The Challenge

Reliable Fire & Security, a family-owned business in Alsip, Illinois, had a GPS vehicle tracking solution in place for many years. However, their contract was coming up for renewal and the old 3G hardwired hardware needed to be upgraded. Dan Hurley, Operations Manager, was tasked with evaluating all of the various options available. His criteria included costs, ease of implementation, with a strong focus on driver safety and lowering liability. Safe driving practices can have a cascading effect on the cost of fuel, tires, maintenance, insurance and maximizing technician’s billable hours while keeping them safe while behind the wheel.

The Solution

Reliable Fire & Security chose Azuga for its safety-focused telematics technology. The switch to Azuga provided twice the benefits, including a rewards system and safety cameras, at the same cost. The equipment was easy to install and transfer between vehicles, which was a significant improvement over the previous solution. To get buy-in from technicians, the company implemented a phased approach, starting with a few key employees. They also implemented a safe driving rewards program, using Azuga’s Rewards platform. Technicians use the Azuga Mobile app to see their driving scores and how they compare to their peers. The rewards program resulted in a big drop in harsh braking and aggressive driving.

Operational Impact

The company has seen a reduction in speeding, harsh braking, and idling events 8 months after upgrading to Azuga.
The rewards program resulted in a big drop in harsh braking and aggressive driving.
The office staff uses Azuga Fleet to make better dispatching decisions.
The administrative version of the Azuga Mobile app is helpful for ensuring technicians are on their way to appointments without bothering or distracting them with a phone call.

Quantitative Benefit