NETSCOUT > Case Studies > Automotive Financial Services Organization Protects Business Revenue with NETSCOUT

Automotive Financial Services Organization Protects Business Revenue with NETSCOUT

Company Size

1,000+

Country

Worldwide

Product

nGeniusONE® Service Assurance Platform with Global Manager
InfiniStreamNG™ appliance
nGenius® Packet Flow Switch

Tech Stack

Citrix XenApp
Oracle

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements

Technology Category

Application Infrastructure & Middleware - API Integration & Management
Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Automotive
Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Asset Health Management (AHM)
Infrastructure Inspection

Services

System Integration
Testing & Certification

About The Customer

This financial services organization operates globally to provide direct banking, financing, leasing, automotive, insurance, fleet management, and other services to customers of a particular automotive company. Thousands of employees in more than 50 offices around the world work to support millions of customers as they finance, lease, or insure their motor vehicles. The organization has been a long-time NETSCOUT® customer, using the solution primarily for troubleshooting and reporting. The enhanced visibility has allowed them to assure uptime, resolve problems quickly, and stay aligned to the business. As the company grew, a new datacenter was needed to meet modern expanding needs.

The Challenge

The financial services organization, which operates globally to provide direct banking, financing, leasing, automotive, insurance, fleet management, and other services to customers of a particular automotive company, was facing a challenge. As the company grew, a new datacenter was needed to meet modern expanding needs. NetOps was responsible for ensuring high quality end user experience and needed a solution to restore end-to-end visibility within the new datacenter design. Virtualized environments increased the difficulty in ensuring visibility at the access level. As part of the launch of the new datacenter, security policies were tightened up, and a new policy was put in place requiring all access to production environments to go through one of two isolated DMZ’s. This created a big challenge for IT. Customers and employees of this organization rely on critical applications and business services for important functions to drive business revenue, including Citrix XenApp published desktops, Oracle, and an in-house dealer financing application published over Citrix.

The Solution

The nGeniusONE service assurance platform was deployed with a Global Manager Server to provide end-to-end visibility for critical business applications. InfiniStreamNG appliances were deployed in the new datacenter to capture packet data and convert it to smart data for proactive detection and troubleshooting, while nGenius Packet Flow Switches were deployed to distribute packet data from the connection layer to the ISNG appliances, expanding visibility across the datacenter environment. Thanks to the power of Smart Data and ASI, NetOps was able to restore their visibility end-to-end into the performance of application transactions, allowing them to identify if a performance issue was with the application or the underlying Citrix infrastructure. Oracle database issues could be diagnosed quickly and easily, ensuring cross team collaboration and accurate reporting to the business.

Operational Impact

Proactively identify and isolate business critical application issues quickly, reducing meantime-to-repair (MTTR) and speeding resolution of customer and dealer affecting service degradations and outages.
By proactively avoiding unnecessary downtime, resolving issues before they can impact many employees or customers, the solutions enable IT to protect the business and increase uptime for critical revenue generating applications.
NetOps can now trace the path of a transaction end to end and see the impact of latency or network congestion as the communication hands off from the Citrix front end to the application, to the database. This allows them to quickly diagnose whether a problem is with Citrix, the network, the application, or the database, and escalate promptly to the correct team, reducing MTTR.