Analyzing Visual Data to Track Shipping Trends
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Sisense
- Sisense Bulb
Tech Stack
- SaaS
- Data Visualization
- Embedded Analytics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Visualization
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Transportation Management Systems (TMS)
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Track & Trace of Assets
- Fleet Management
- Predictive Maintenance
Services
- System Integration
- Software Design & Engineering Services
About The Customer
CTSI is the world’s largest privately held freight audit and payment services provider, specializing in supply chain management expertise and technology. Each day they process between two and four million freight invoices and, with that amount of data, their customers were interested in reporting and analyzing it. CTSI’s Development Manager, Todd Winton, was eager to find a way to visualize the data so customers could pull key information and trends. After coming to Sisense he found that they could begin to easily visualize data to show shipping trends, provide a deep analysis into customers’ transactions and invoices, and create a system that encouraged team members to login and examine the data.
The Challenge
With the vast amount of data that CTSI was pulling in each day through millions of invoices and bills, they wanted to find a system that could visualize this data for their customers and provide a place where they could track key trends in the shipping industry. They were not able to provide any kind of deep view into transactions and wanted to offer their customers the chance to see what was going on with their bills on a day to day basis. But taking it one step further, they needed a platform that their customers would actively sign into in order to track those trends. For Todd, getting their services personnel on board and regularly checking the data was a must in order to provide the best analytics and data information.
The Solution
CTSI went through a lengthy process to identify the right vendor for their needs. Eventually they scoured a top ten list of providers and went with Sisense because of how easy it was to implement and how simple it was to embed the tool into their TMS application. After finding they could embed Sisense within their SaaS application they were soon deploying it on a single customer who acted as a guinea pig. Through this, they learned a lot about Sisense and how they could implement it further to gain the best results and the most detailed data for their customers. With Sisense, they also had the option to let their customers design their own dashboards on a higher membership plan. In addition, Sisense allowed CTSI to give their customers a deeper view into the transaction data and provide them with visuals of their bills on a day to day basis by storing invoices in process as well as historical data.
Operational Impact
Quantitative Benefit
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