An IBM solution for business process management helps organization save USD1.5 million annually
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- IBM® Blueworks Live™
- IBM Business Process Manager
- IBM Operational Decision Manager
Tech Stack
- IBM Software Services for WebSphere®
- Oracle-based reference data tool
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Regulatory Compliance Monitoring
- Leasing Finance Automation
Services
- Software Design & Engineering Services
- System Integration
About The Customer
This organization is one of the world’s largest insurance and financial services companies, with more than USD135 billion in statutory assets. It is headquartered in the United States. The IT applications department at this company had an aggressive roadmap for improvement, including plans to reduce manual processes. The organization’s change request process for financial reference data was manual and labor-intensive, requiring staff to update and exchange spreadsheets by email.
The Challenge
The IT applications department at this company had an aggressive roadmap for improvement, including plans to reduce manual processes. The organization’s change request process for financial reference data was manual and labor-intensive, requiring staff to update and exchange spreadsheets by email. There was no process for gaining the necessary approvals for requested changes, which sometimes resulted in employees making revisions without key stakeholders’ approval. The company needed a BPM offering to automate this key process.
The Solution
The business worked with IBM Software Services for WebSphere to implement its new change request process for financial reference data using IBM Blueworks Live™, IBM Business Process Manager and IBM Operational Decision Manager software. The project began with an IBM Quick Win Pilot for Business Process Management project and then finished with a fully functional BPM offering in production. The company integrated the BPM solution with its Oracle-based reference data tool. The organization migrated data from several data management systems onto the new IBM solution, enabling the business to retire several systems.
Operational Impact
Quantitative Benefit
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