Americanflat's Transition to a Decentralized Knowledge Base for Enhanced Remote Work
Applicable Industries
- Buildings
- National Security & Defense
Use Cases
- Tamper Detection
Services
- System Integration
- Training
About The Customer
Americanflat is a New York-based interior decoration company that offers stylish and exclusive designs at affordable prices. The company collaborates with over 150 artists from around the world to create original designs. Americanflat offers a wide range of products, including wall art, bed and bath items, and home décor. The company is committed to supporting contemporary independent artists by offering them a percentage of the proceeds from their works sold. Americanflat's mission is to debunk the notion that great art must be overpriced, and it aims to provide high-quality wall art to people at affordable prices.
The Challenge
Americanflat, an interior decoration company, was facing a significant challenge as it began to expand. The company initially had a small team of six staff members working from the same office, making it easy to share information and maintain a consistent knowledge base. However, as the company grew and employees began working from different locations, a knowledge imbalance emerged. This imbalance, often referred to as 'tribal knowledge', was affecting the organization's operations. The company needed a solution that would allow it to document its business processes and share this information effectively with all employees, regardless of their location.
The Solution
Americanflat found its solution in SweetProcess, a system that was recommended to the company's president, Giorgio Piccoli, by a friend. SweetProcess allowed Americanflat to document its business processes in a centralized location, making it easy for employees to access the information they needed to perform their duties. The system offered high-level security, ensuring that all documents were safe and could only be accessed by authorized individuals. It also facilitated seamless employee onboarding, eliminating the need for tedious personal training for each new employee. SweetProcess also offered various features for documentation, including texts, videos, and charts, which the team at Americanflat found to be very effective. The system ultimately allowed Americanflat to create a decentralized knowledge base, ensuring that the workflow could continue smoothly even in the absence of certain employees.
Operational Impact
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