AMCS Case Study AES
Customer Company Size
Large Corporate
Region
- Europe
Country
- Ireland
Product
- AMCS Platform
- AMCS Enterprise Management Software (ERP)
- AMCS Route Optimisation
- AMCS On-board Computer
Tech Stack
- RFID Technologies
- Weighing Cells
- Transponders
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Cost Savings
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Recycling & Waste Management
- Transportation
Applicable Functions
- Logistics & Transportation
- Quality Assurance
Use Cases
- Fleet Management
- Predictive Maintenance
- Track & Trace of Assets
Services
- System Integration
- Software Design & Engineering Services
About The Customer
AES, part of the Bord na Mona Group, is one of Ireland's leading waste management and recycling companies. Following the acquisition of Wexford Co. Council's waste management business in February 2012 and that of Kildare Co. Council in 2011, AES now provides services to almost 100,000 residential customers across 13 counties and to over 6,000 commercial customers throughout Ireland. These customers include many of the largest retail, pharmaceutical, transport, and food-related businesses in the country. AES is committed to providing cost-effective, efficient, and environmentally friendly waste management solutions. The company continues to invest significantly in the development of innovative products and services, as well as in RFID technologies to improve efficiency and customer service. AES operates one of the Waste to Energy sites in Ireland at Drehid Co. Kildare, as well as the most advanced waste composting facility in the country.
The Challenge
In Ireland, local regional authorities are not responsible for waste management, and the Irish customers are free to change provider if they are not content with the service. Ciaran Brady, Head of Resource Recovery AES, stated that it is imperative for AES to meet and exceed the service expectations of their customers. Previously, they were not always able to do so. AES handles recyclable, organic, and general waste, keeping approximately 165 vehicles busy with 400-500 collections per route on average. The challenge was to meet the full range of customer service expectations and improve efficiency.
The Solution
The AMCS platform plays a substantial role in AES's daily operations, from the moment the trucks start in the morning to billing the customers on a monthly basis. AES uses several AMCS solutions, including the Enterprise Management Software (ERP), Route Optimisation, the on-board computer, weighing cells, and units on the back of the truck, as well as reading transponders for lifts to identify customers on the refuse and recyclable collection trucks. The AMCS technology allows AES to schedule trucks on appropriate routes to ensure they lift the correct bins and understand customer issues in terms of recycling. The technology also helps identify and address any contaminated bins to protect margins. The weighing system allows AES to identify any excess weights that may present health and safety challenges for staff. Additionally, the technology enables AES to answer customer queries on the spot by providing real-time information about the trucks' routes and bin collections.
Operational Impact
Quantitative Benefit
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