Case Studies > Alarm.com uses Control Center to efficiently scale to millions of users worldwide

Alarm.com uses Control Center to efficiently scale to millions of users worldwide

Customer Company Size

Large Corporate

Product

Control Center
Cisco Jasper

Tech Stack

Cellular Communications
M2M Platforms
Remote Diagnostics

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms
Analytics & Modeling - Real Time Analytics
Networks & Connectivity - Cellular

Applicable Industries

Security & Public Safety
Telecommunications

Applicable Functions

Facility Management
Business Operation

Use Cases

Remote Asset Management
Predictive Maintenance
Fleet Management

Services

System Integration
Cloud Planning, Design & Implementation Services

About The Customer

Alarm.com is a leading provider of smart home security services, known for its pioneering work in cellular communications. The company operates one of the largest cellular-based M2M platforms globally, offering reliable and efficient smart home solutions. Alarm.com focuses on delivering high standards of home security and customer satisfaction. By leveraging advanced technologies and strategic partnerships, the company aims to provide seamless and cost-effective services to millions of users worldwide. Their commitment to innovation and reliability has positioned them as a key player in the smart home security industry.

The Challenge

Alarm.com, a pioneer in cellular communications for smart home services, operates one of the largest cellular-based M2M platforms in the world. The company needed to efficiently manage deployed solutions to meet rigorous reliability standards for home security and customer expectations. Additionally, they required unique visibility into connectivity costs to optimize rate plans and manage business growth cost-effectively. The challenge was to rapidly scale operations by leveraging partnerships with network service providers worldwide, enabling quick turnkey deployments in new markets.

The Solution

Alarm.com implemented Cisco Jasper's Control Center to manage their deployed solutions efficiently. Control Center provided real-time monitoring and remote diagnostics, enabling Alarm.com to quickly identify and resolve issues. The platform also offered unique visibility into connectivity costs, helping the company optimize rate plans and reduce operational expenses. By leveraging Cisco Jasper's global network partnerships, Alarm.com could rapidly scale operations and enter new markets within minutes. This agility allowed them to launch turnkey deployments and meet the high reliability standards expected by their customers.

Operational Impact

Alarm.com achieved faster time to market by using automated connectivity management to quickly deploy new devices.
The company ensured the highest reliability through real-time monitoring and remote diagnostics, allowing rapid issue identification and resolution.
With Cisco Jasper's global network partnerships, Alarm.com seamlessly scaled operations and entered new markets efficiently.
The platform enabled Alarm.com to control costs by tracking data usage and expenses across global deployments, automatically adjusting rate plans as needed.

Quantitative Benefit

Alarm.com can launch turnkey deployments in new markets in as little as 15 minutes.
The company reduces operational expenses (OpEx) by optimizing rate plans and tracking data usage.