Airgas Breathes Easy with Ruan Partnership
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Ruan Transportation Management System
- Airgas Merchant Gases
Tech Stack
- Fleet Management Software
- Driver Recruitment and Retention Tools
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Employee Satisfaction
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Chemicals
- Healthcare & Hospitals
- Food & Beverage
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Training
- Hardware Design & Engineering Services
About The Customer
Airgas Merchant Gases, a division of Airgas, is a leading supplier of industrial, medical, and specialty gases, as well as related equipment. The company serves a wide range of industries, including healthcare, water treatment, metal fabrication, and food processing. Airgas Merchant Gases is committed to safety and customer satisfaction, striving to exceed customer expectations through reliable and efficient service. The company has a long-standing partnership with Ruan, a transportation management company, to handle the logistics of delivering their products. This partnership has allowed Airgas to focus on its core competencies while ensuring the safe and timely delivery of their gases and equipment.
The Challenge
Airgas Merchant Gases faced significant challenges in managing the transportation of their industrial, medical, and specialty gases. The company needed a reliable partner to handle the logistics of delivering these gases safely and on time to various industries, including hospitals, water plants, metal fabrication companies, and food-freezing facilities. Additionally, Airgas was expanding its operations in Bethlehem, Pennsylvania, and Chester, Virginia, which required seamless integration and efficient management of transportation resources. The company also struggled with recruiting and retaining staff at certain locations, such as Waukesha, Wisconsin, which further complicated their operations.
The Solution
Ruan provided a comprehensive transportation management solution for Airgas, handling every aspect of product transportation from equipment to driver recruitment and retention. With a fleet of 47 tractors and 59 trailers, Ruan's professional drivers covered nearly 7.3 million miles annually, delivering liquid oxygen, nitrogen, and argon to various industries. Ruan's existing infrastructure, including maintenance facilities and management teams, facilitated Airgas' expansion in Bethlehem, Pennsylvania, and Chester, Virginia, without service interruptions. Additionally, Ruan's flexibility and innovative approach helped Airgas overcome staffing challenges at their Waukesha, Wisconsin facility by recruiting and retaining the necessary employees within weeks. The partnership also included shared maintenance facilities and management with another industrial gas provider, Linde, at the Bethlehem location, further optimizing resources and operations.
Operational Impact
Quantitative Benefit
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