Case Studies > Air Canada Cargo Globalizes Transportation Management with BluJay Solutions

Air Canada Cargo Globalizes Transportation Management with BluJay Solutions

Company Size

1,000+

Region

America
Asia
Europe

Country

Canada

Product

BluJay Transportation Management
BluJay WebSettle®

Tech Stack

SaaS

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Analytics & Modeling - Real Time Analytics
Functional Applications - Transportation Management Systems (TMS)

Applicable Industries

Transportation

Applicable Functions

Business Operation
Logistics & Transportation

Use Cases

Fleet Management
Predictive Maintenance
Remote Asset Management
Supply Chain Visibility

Services

Software Design & Engineering Services
System Integration

About The Customer

Air Canada is Canada's largest full-service airline and the largest provider of scheduled passenger services in the Canadian market, Canada-U.S. transborder market, and international market to/from Canada. Together with its regional partner Jazz, Air Canada serves over 32 million customers annually and provides direct passenger service to over 170 destinations on five continents. Air Canada Cargo, the cargo services division, provides direct cargo services to over 150 Canadian and international destinations, including Europe, Asia, South America, and Australia. Additionally, Air Canada Cargo trucks to an additional 155 global destinations, making the trucking network as extensive as Air Canada's flight network.

The Challenge

Air Canada Cargo faced significant challenges in its global ground transportation network, including a lack of visibility, standardization, and stability. The trucking portion of the business was growing at about 20% per year, which presented additional challenges. The lack of standardization across different regions led to inconsistent procedures, and poor visibility into logistics information caused frequent settlement disputes with trucking companies. These issues required manual intervention and often resulted in long payment holds.

The Solution

Air Canada Cargo selected BluJay's Transportation Management to overhaul its global ground transportation strategy. The solution provided visibility, standardization, and stability across its global network. Utilizing SaaS technology, the system allowed scalability across multiple divisions and countries. The implementation included features like multiple languages, units of measure, and currencies. BluJay Solutions' WebSettle® technology enabled complete pre-payment audit and freight payment capabilities, improving visibility into trucking companies and speeding up payments. The solution also facilitated increased savings, reduced carrier overcharges, improved productivity, and enhanced collaboration and carrier procurement negotiations.

Operational Impact

The global management center in Toronto gained visibility into the entire Global Transportation Network (GTN), including individual trucks, freight, and cost information.
With an expanding geographic footprint and a trucking program growing 20% yearly, utilizing a single system with domestic and global features became vital.
Productivity and efficiency were greatly improved, saving money in truck utilization, eliminating manual processes, reducing carrier overcharges, and lowering freight spend.
Collaboration, visibility, and standardization were key benefits gained from BluJay Solutions, leading to better coordination and control at a lower cost.
Carrier procurement negotiations were streamlined, reducing the time taken to one-fourth of the previous duration.

Quantitative Benefit

Air Canada Cargo's trucking portion of the business is growing at about 20% per year.
Carrier procurement negotiations were reduced to one-fourth the time taken previously.