DocuWare > Case Studies > Advantage Credit, Inc. Transforms into a Remote Business with Document Management Solution

Advantage Credit, Inc. Transforms into a Remote Business with Document Management Solution

Company Size

11-200

Region

America

Country

United States

Product

Document Management Solution

Tech Stack

Cloud Computing
Digital Transformation

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Employee Satisfaction
Productivity Improvements

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Finance & Insurance

Applicable Functions

Human Resources
Quality Assurance

Use Cases

Regulatory Compliance Monitoring
Remote Collaboration

Services

Cloud Planning, Design & Implementation Services

About The Customer

Advantage Credit, Inc., (ACI) is a company based in the United States that provides credit reporting services to mortgage lenders, brokers, and banks. Their services include credit reporting, fraud alerts, and identity theft recovery. The company has been in the credit reporting services business for over a decade. ACI's staff depended on intensive paper-heavy work processes that did not allow the company to offer any type of remote work flexibility. This led to an increased trend of employee turnover as the workforce matured.

The Challenge

Advantage Credit, Inc. (ACI) was facing a high employee turnover rate due to its paper-heavy work processes that did not allow for remote work flexibility. As the workforce matured, the company's president, Don Unger, realized that offering remote work could help retain the highly skilled workforce. However, the transition from paper to digital files was a challenge due to the large amount of paper files and records that each employee needed to access. The company needed a secure document management solution that could digitize paper documents, securely archive them, and offer fast retrieval, collaboration, editing, and other actions from anywhere and at any time.

The Solution

To address the challenge, ACI implemented a secure document management solution that was capable of digitizing paper documents, securely archiving them, and offering fast retrieval, collaboration, editing, and other actions from anywhere and at any time. This allowed ACI to transition from a paper-heavy work process to a digital one, enabling employees to work remotely. The new system also provided secure remote access to documents, eliminating the need for physical copying, storing, and retrieval of documents. This digital transformation recreated ACI as a remote business, just as Unger envisioned it.

Operational Impact

With the majority of staff working remotely, ACI experienced no turnover since their digital transformation. Previously, three to four employees typically left each year causing service, training, and cost challenges.
With nearly 90 percent of the workforce working remotely, ACI was able to reduce their office space from 2,400 square feet to 400 square feet. By subleasing the unused space, ACI cut its rent costs significantly.
The remote business model helped employees meet strict industry compliance requirements. Documents are now shared securely between employees, eliminating the need for physical copying, storing, and retrieval of documents.
ACI eliminated the need for filing cabinets altogether and is now 100 percent paperless.

Quantitative Benefit