RingCentral > Case Studies > Advanced Diabetic Solutions Leverages IoT for Efficient Customer Onboarding

Advanced Diabetic Solutions Leverages IoT for Efficient Customer Onboarding

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Technology Category
  • Platform as a Service (PaaS) - Application Development Platforms
  • Robots - Wheeled Robots
Applicable Industries
  • Healthcare & Hospitals
  • Pharmaceuticals
Applicable Functions
  • Logistics & Transportation
  • Procurement
Use Cases
  • Last Mile Delivery
  • Time Sensitive Networking
About The Customer
Advanced Diabetic Solutions was founded in 2006 with the aim of providing home delivery of products for diabetics such as meters, test strips, and diabetic shoes. Over the years, the company has branched out through subsidiaries including Advanced Pharmacy, BioSense Medical Devices, Apnostics, and Essentially Yours Mastectomy Products. The firm’s latest venture, Rx Valet, provides patients with discount access to pharmaceuticals. The company is headquartered in Lawrenceville, Georgia and has about 50 full-time employees at headquarters, plus 25 to 30 independent account representatives around the country.
The Challenge
Advanced Diabetic Solutions (ADS), a company that provides home delivery of products for diabetics, was preparing to launch Rx Valet, an online service for ordering medications and medical supplies. The company realized that in addition to a robust website, the business was going to need mobile apps and support for mobile messaging as an alternative to email. The company's IT Director, Bob Thompson, noted that when he joined ADS in 2009, the company was still managing its operations using spreadsheets and email. Thompson set to work equipping the business with a more modern set of systems for managing its operations, including desktop software of his own design. However, the launch of Rx Valet presented a new challenge as it would be more of an online business than any of the previous ADS ventures. The company needed a solution that would allow all interactions to take place online.
The Solution
ADS turned to RingCentral, a platform they had been using since 2013, to help automate business processes. Using the RingCentral platform API for SMS, Thompson was able to make mobile messaging available to the mobile apps, as well as other business applications. This wasn't the first time Thompson had tapped RingCentral services to help automate business processes—ADS also has integrated RingCentral Fax with some of its core order processing system—but this time RingCentral would play a critical role in the launch of the firm’s most digital service to date. Since 2015, ADS has used a set of automated applications integrated with RingCentral Fax to send patient eligibility verification documents to doctor’s offices. This is an important part of enrolling a new patient, as ADS must confirm the authenticity of a prescription before it fills the first order. When the completed documents are faxed back, they are received on a RingCentral number associated with the correct department and routed to personnel responsible for completing the enrollment and processing the order.
Operational Impact
  • The integration of RingCentral's platform API for SMS into ADS's mobile apps and other business applications has significantly streamlined the company's operations. The automated applications integrated with RingCentral Fax have made the process of sending patient eligibility verification documents to doctor’s offices more efficient. This has not only improved the speed and efficiency of enrolling new patients but also ensured the authenticity of prescriptions before they are filled. The solution has also played a critical role in the launch of Rx Valet, allowing all interactions to take place online and making it easier for ADS to sign up new customers with a click on their mobile phones.

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