Achieving Successful Cloud Migrations With NETSCOUT
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- NETSCOUT® Certified InfiniStreamNG® software appliances
- nGenius® Packet Flow Operating System software
- nGenius Visibility as a Service
Tech Stack
- Cloud Computing
- Virtualized Servers
- Mainframe
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Process Control & Optimization
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
The customer is a leading bank that maintains a significant branch office and ATM footprint across the Midwest, operating a number of commercial offices in U.S. financial hubs. The bank’s service line includes personal and business banking, checking, mortgages, loans, investing, and credit card offerings. The bank has long-used online banking, a 24/7 contact center, and a user-friendly mobile application to complement branch office and ATM services available to customers. In addition, the bank’s leadership has embraced financial technology transformation, moving forward with projects that include automating order-to-cash and treasury management business functions, as well electronic invoicing and virtual card processing. The bank is a proponent of proactive monitoring and service assurance. As a long-time NETSCOUT customer, they are using nGenius technology to visualize and manage bandwidth utilization on wide area network (WAN) links.
The Challenge
The bank was running some of their customer-facing and back office applications in a mainframe environment. However, the increasing operating expenses involved with this approach were becoming too high to ignore. The bank decided to refactor existing applications from the mainframe and migrate them to an on-premises, virtualized, data center environment. This process involved Webtiered, middleware, and multi-tier technologies that would function as production staging to monitor and stabilize these apps prior to an eventual cloud migration. During this process, the Network Operations team hit a roadblock: there were visibility issues into performance of existing mainframe applications that their open source and vendor app monitoring tools could not troubleshoot.
The Solution
The bank decided to update their nGenius installation with additional smart analytics and smart data solutions. With the nGeniusONE Service Assurance platform, IT gained a vendor-agnostic, real-time monitoring solution for application and network monitoring – whether those services were running on the mainframe, in the data center, or in a future cloud environment. NETSCOUT Certified InfiniStreamNG (ISNG) software appliances were deployed in primary and secondary data center locations to visualize the virtualized, multi-layer, multi-level network and application environment being staged for application refactoring. nGenius Packet Flow Operating System (PFOS) software for NETSCOUT Certified Packet Flow Switch (PFS) appliances was installed at company data centers to provide advanced packet broker functionality for the bank’s network environment. The NETSCOUT nGenius Visibility as a Service (nVaaS) team provided remote deployment services critical to successfully installing nGeniusONE, ISNG, and PFOS technology during the COVID-19 pandemic.
Operational Impact
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