Accessible Transportation For All With Novus and DriverMate MDTs
Company Size
11-200
Region
- America
Country
- United States
Product
- TripSpark Novus
- DriverMate MDTs
Tech Stack
- Automated Scheduling Software
- Android Tablets
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Easy Lift Transportation is a non-profit charity that has been providing demand-response services to community members in need of accessible transportation since 1979. The organization expanded its services to include paratransit for Santa Barbara following the passage of ADA legislation. Easy Lift works closely with their local fixed route agency and operates 20 vehicles dedicated to ADA transportation and Non-Emergency Medical Transportation (NEMT) services. The organization is committed to improving the lives of its community members by providing reliable and accessible transportation options.
The Challenge
Easy Lift Transportation, a non-profit charity, faced the challenge of having to turn away riders due to inefficiencies in their scheduling system. This was particularly distressing for the Executive Director, Ernesto Paredes, who was committed to providing accessible transportation to community members in need. The organization needed a solution to improve their scheduling efficiency and ensure that they could accommodate more rides. Additionally, during natural disasters like wildfires and mudslides, the organization needed a reliable way to communicate vital information to drivers to ensure the safety of their riders.
The Solution
To address their challenges, Easy Lift Transportation implemented TripSpark’s Novus automated scheduling software for paratransit and NEMT services. This software improved their scheduling efficiency, allowing them to accommodate more rides and reduce the number of riders they had to turn away. Additionally, Easy Lift equipped all their vehicles with DriverMate MDTs, an in-vehicle app for Android tablets. DriverMate improved driver-dispatcher communication and provided drivers with instant access to important trip information. This ensured that drivers had all the information they needed to focus on their passengers and navigate safely, especially during natural disasters. The combination of Novus and DriverMate allowed Easy Lift to provide better service and ensure the safety of their riders during emergencies.
Operational Impact
Quantitative Benefit
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