A.N. Deringer Aims for the Future with Manhattan Scaletm
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Manhattan SCALE
- eShipPartner® WMS
- eShipPartner® Cross Dock
Tech Stack
- Electronic Data Interchange (EDI)
- Radio Frequency (RF) enabled WMS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Warehouse Management Systems (WMS)
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Warehouse & Inventory Management
- Logistics & Transportation
Use Cases
- Warehouse Automation
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
- Training
About The Customer
A.N. Deringer, Inc., headquartered in Saint Albans, Vermont, is one of the oldest and largest privately-held Customs brokerage houses in the United States. Established in 1919, the company has grown from a small operation importing Canadian hay to support the war effort to a major player in the logistics and transportation industry. Deringer operates 18 warehouses and 31 offices across the U.S., providing a range of services including international freight forwarding, warehousing and distribution, cargo insurance, logistics consulting, and USDA meat inspection. The company prides itself on its flat corporate structure, which allows for quick decision-making and exceptional customer service.
The Challenge
For A.N. Deringer, the economic collapse of 2008 coincided with the realization that their Warehouse Management System (WMS) was outdated. The existing system lacked the functionality to compete in the modern environment, where customers demand rapid access to information. The company was running three different software packages to meet customer needs and had a third party hosting a significant part of their system. This setup was insufficient for their growing needs, and they sought a robust, intuitive system that was easily adaptable, easy to configure, and easy to train customers and employees to use. Additionally, Deringer needed to bring their system back in-house to improve visibility and control.
The Solution
Deringer selected Manhattan SCALE to provide a robust, adaptable, and intuitive system. The implementation began in May 2009, transitioning from separate servers for each warehouse to a global environment. This shift required a significant cultural change within the company, moving from a paper-based WMS to a radio frequency-enabled system. The Trading Partner Management portion of the SCALE suite, branded as eShipPartner® WMS, was particularly valuable for its visibility tool, allowing customers to track shipments in real-time. The system was integrated with customers' ERP systems, ensuring seamless communication and enhancing customer service. Deringer also developed eShipPartner® Cross Dock, a tool for customers to process cross-dock shipments themselves, resulting in significant cost savings.
Operational Impact
Quantitative Benefit
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