A.M. Leonard Grows Its Business With Sage ERP X3
Company Size
11-200
Region
- America
Country
- United States
Product
- Sage ERP X3
Tech Stack
- Visual Basic
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
About The Customer
A.M. Leonard is a company with a history of over 130 years, delivering tools and supplies to both professionals in the horticulture industry and to home gardening enthusiasts. The company differentiates itself by selling quality products and backing them with the best customer service possible. A.M. Leonard operates through a multifaceted sales channel that includes a busy call center handling phone and mail orders, two websites, and channel sales through Amazon.com, Search.com, and Newegg.com. The company is located in Piqua, Ohio and operates from a single location. A.M. Leonard relies on Sage ERP X3 as its business management solution.
The Challenge
A.M. Leonard, a company delivering tools and supplies to professionals in the horticulture industry and home gardening enthusiasts, was seeking to replace its older, inflexible application with a customizable and scalable ERP solution. The company operates through a multifaceted sales channel that includes a busy call center handling phone and mail orders, two websites, and channel sales through Amazon.com, Search.com, and Newegg.com. The company's previous system was time-consuming and led to longer wait times for customers, especially when obtaining freight quotes for larger orders. Additionally, orders received from Amazon.com were printed and hand entered into the software, which was a slow and inefficient process.
The Solution
A.M. Leonard implemented Sage ERP X3, a business management solution that could be tailored to meet unique business requirements, had a powerful architecture, and robust inventory management tools. The inherent flexibility of Sage ERP X3 saved the company time and money while delivering a higher level of customer service. A Visual Basic interface was used to send the necessary order details, including weight and ZIP code, to a freight forwarding service that could turn around a freight quote within seconds. The product’s flexibility also sped up the processing of orders A.M. Leonard receives from Amazon.com. A smart import utility validated the orders and brought them directly into Sage ERP X3. The software also adapted easily to the company's complex pricing structure, streamlining and simplifying order entry in the process.
Operational Impact
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