A US-based healthcare company gets ahead of a growing claims volume
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- IBM® CICS® Configuration Manager for z/OS®
- IBM CICS Interdependency Analyzer for z/OS
- IBM CICS Performance Analyzer for z/OS
- IBM CICS Transaction Server for z/OS
- IBM CICSPlex® System Manager
- IBM Enterprise COBOL for z/OS
- IBM Operational Decision Manager
- IBM zEnterprise® EC12
Tech Stack
- IBM System z® servers
- IBM CICS-based application workloads
- IBM zEnterprise® EC12 servers
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Predictive Maintenance
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The customer is a US-based healthcare company that provides a diverse portfolio of health and well-being services. The company relies heavily on a claims processing application to support its operations. The application was handling the organization's existing claims volume, but changes within the healthcare marketplace, particularly around government healthcare initiatives, were expected to drive up that volume. The company anticipated the growing demands on its claims processing systems and took proactive measures to address the issue. The company's technology manager created a modernization strategy for the organization's two IBM zEnterprise® EC12 servers running IBM CICS-based application workloads to improve application performance and help accommodate the growing claims volume.
The Challenge
This US-based company provides a diverse portfolio of health and well-being services. It relies on a claims processing application to support its operations. This application was handling the organization’s existing claims volume, but changes within the healthcare marketplace, particularly around government healthcare initiatives, were expected to drive up that volume. A technology manager within the organization anticipated the growing demands on the company’s claims processing systems and took action. He created a modernization strategy for the organization’s two IBM zEnterprise® EC12 servers running IBM CICS-based application workloads to improve application performance and help accommodate the growing claims volume.
The Solution
The company engaged IBM for a workshop on System z integration architecture to identify the limitations of the company’s systems and develop a roadmap to address them. The team used IBM software, including the IBM CICS Interdependency Analyzer for z/OS® and IBM CICS Performance Analyzer for z/OS applications, to better understand the company’s environment and obtain performance metrics. The roadmap began with low-risk activities, such as recompiling COBOL programs with the latest compiler and implementing CICS Thread Safety methods, and progressed to more complex solutions. These included using IBM CICSPlex® System Manager software for greater resiliency and using the rules decision tool to promote greater flexibility and business logic reuse. The IBM team also deployed IBM Operational Decision Manager software to help automate business rules processes.
Operational Impact
Quantitative Benefit
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