A New Standard – How This Company Uses Avanan to Measure All Other Solutions
Company Size
200-1,000
Region
- America
Country
- United States
Product
- Avanan
- Microsoft ATP
- Check Point Harmony Email & Collaboration
Tech Stack
- Microsoft 365
- API
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
Technology Category
- Cybersecurity & Privacy - Cloud Security
- Cybersecurity & Privacy - Database Security
Applicable Functions
- Business Operation
Use Cases
- Cybersecurity
- Fraud Detection
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
About The Customer
New Destination Travel is a large travel agency in the Southwest. The company's IT Department is run by John Roy. For years, the company relied on Microsoft ATP for security in its Microsoft 365 environment. However, they were troubled by how many phishing attacks reached the inbox. Day after day, a new campaign was visible to users. Beyond that, they needed a better way to search and quarantine or destroy messages. With Microsoft, the process was clunky. As a busy IT admin, Roy needed a simple, fast, and effective solution. Finally, Roy needed a better inbound and outbound DLP solution. As a travel agency, they deal with a lot of credit card numbers to book their customers’ travel. That means they need to be extra careful in ensuring those numbers don’t get into the wrong hands.
The Challenge
New Destination Travel was looking to upgrade its Microsoft ATP environment. They were specifically interested in a higher catch rate of phishing, DLP and full-suite protection. For years, the company relied on Microsoft ATP for security in its Microsoft 365 environment. However, they were troubled by how many phishing attacks reached the inbox. Day after day, a new campaign was visible to users. Beyond that, they needed a better way to search and quarantine or destroy messages. With Microsoft, the process was clunky. As a busy IT admin, Roy needed a simple, fast, and effective solution. Finally, Roy needed a better inbound and outbound DLP solution. As a travel agency, they deal with a lot of credit card numbers to book their customers’ travel. That means they need to be extra careful in ensuring those numbers don’t get into the wrong hands.
The Solution
John Roy evaluated phishing protection solutions and looked at Proofpoint, Mimecast and Avanan. He did trials with each, and he saw that the legacy options, Proofpoint and Mimecast, let far too many emails into the inbox. He saw how effective Avanan was, and really enjoyed the API approach to email security. That led Roy to take a look at some other API solutions, like Armorblox and Abnormal. However, these API solutions work differently than Avanan. Avanan connects via API and can stop malicious emails before they reach the inbox. Though the others connect via API as well, they can only remove emails after they reach the inbox. For Roy, this wasn’t good enough. He was mainly looking for an inbound DLP solution. Most DLP solutions prevent outbound leakage—for example, a social security number or health record leaving the organization. But since customers hand over credit card details regularly to New Destination, they needed to ensure that those card numbers stayed protected. Working with the Avanan team, Roy created a custom inbound DLP policy. He appreciated the collaboration to develop a solution that fit his organization’s exact needs. All of this led Roy to a no-brainer choice in Avanan.
Operational Impact
Quantitative Benefit
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