A Canadian social services ministry increases worker productivity while improving outcomes for children and families
Customer Company Size
Large Corporate
Region
- America
Country
- Canada
Product
- IBM Cúram
- Cúram Child Welfare
- Cúram Child Welfare Structured Decision Making Add-on
- Cúram Outcome Management
Tech Stack
- IBM Cúram software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Human Resources
Use Cases
- Remote Collaboration
Services
- Software Design & Engineering Services
About The Customer
The customer is a social services ministry in Canada. They administer programs that protect children, help low-income families become economically independent, and assist individuals with intellectual disabilities. The ministry was in need of a solution that could establish an integrated electronic repository to securely capture, track, and report on data. They also required an automated workflow and secure access to updated placement and other provider-related information. The solution needed to easily integrate with incumbent systems and be implemented without delay.
The Challenge
A social services ministry in Canada administers programs that protect children, help low-income families become economically independent and assist individuals with intellectual disabilities. They needed a solution that would establish an integrated electronic repository to securely capture, track, and report on data, provide an automated workflow, provide secure access to updated placement and other provider-related information, and easily integrate with incumbent systems and be implemented without delay.
The Solution
The ministry implemented and upgraded a blend of IBM Cúram software. This increased case worker and supervisor productivity while improving the quality of outcomes delivered to vulnerable children and families. The solution provides an intuitive workflow and comprehensive visibility of client data enabling the management of cases in a more timely, efficient manner.
Operational Impact
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