4Wall Entertainment Takes Shipping To The Next Level
Company Size
1,000+
Region
- America
- Europe
Country
- United Kingdom
- United States
Product
- FreightPOP
Tech Stack
- Transportation Management System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Supply Chain Visibility
Services
- System Integration
About The Customer
4Wall Entertainment has been a leader in entertainment markets across America and Europe for 23 years. They provide unparalleled support and state-of-the-art equipment for customers before, during, and after events. Events span the gamut from live theater and concerts to broadcasts, streaming, and small presentations. 4Wall prides itself on providing the feel of a local company with the backing and support of an international entity. Their motto: 'Large Enough to Service, Small Enough to Care,' is at the heart of every project. As such, they have high dedication to ensuring customers have what they need when they need it to wow and inspire audiences around the world.
The Challenge
4Wall Entertainment, a leader in entertainment markets across America and Europe, was facing challenges in managing its logistics. The company ships all over North America and Europe, with unique requirements based on the size of an event. They use established relationships with carriers and vendors to provide the consultative approach to customer service they are renowned for. With 11 locations throughout America, 4Wall's National Logistics Manager, Jeff Sudderth, was looking for a system that would give him regional control over what carriers his logistics coordinators used, allow 4Wall to use existing carriers on both truckload and LTL, and make it easier to track where equipment was in real-time.
The Solution
FreightPOP, a robust Transportation Management System solution, was selected by 4Wall because it specifically met Jeff's requirements. Customizable views allow certain carriers or vendors to be hidden by region as required. Integrations with 300+ carriers are supported, with customer contracted rates pulled in for a dashboard view of rate options for each and every shipment. All inbound and outbound tracking is available in at-a-glance views, meaning no logging in and out of carrier websites or relying on slow email notifications to establish where gear is. In addition to solving Jeff's three specific logistics goals, FreightPOP stood out for ease of use, personalization capabilities, and time savings.
Operational Impact
Quantitative Benefit
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