15% Increase in Productivity for Nekkanti Sea Foods
Customer Company Size
Large Corporate
Region
- Asia
Country
- India
Product
- Quixy
Tech Stack
- No-code platform
- WhatsApp integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Food & Beverage
Applicable Functions
- Process Manufacturing
- Quality Assurance
Use Cases
- Process Control & Optimization
- Inventory Management
- Predictive Maintenance
Services
- System Integration
- Training
About The Customer
Nekkanti Sea Foods Limited (NSFL) is one of the largest exporters of seafood from India and has been in this business for over two decades. From a humble beginning in the seafood industry, the organization integrated backward by venturing into deep-sea trawling and processing seafood. In 1985, they started their operations by taking up a leased processing facility in Kakinada. Later in 1989, Nekkanti set up its processing facility in Visakhapatnam. They have since then never looked back.\n\nNekkanti has been exporting substantial quantities of Fresh Water Shrimps in various product forms, raw, cooked, and blanched, especially PD Tail-on & Off, Butterfly, Easy Peel, Head-on & Head Less in the block and IQF packs to various international markets for the last several years.
The Challenge
Processing and delivering safe and quality shrimp to its customers is the core focus at Nekkanti. The processing plants produce thousands of tonnes of processed shrimp annually for export in various value-added forms. Naturally, there were numerous workflows associated with the overall food processing and support processes. The organization was facing several challenges with these processes, which included:\n\nPaper-Based Data Processing: At each stage of seafood processing, data was recorded using paper-based forms. The manual recording system led to errors and discrepancies for both data related to the material being processed and the workforce involved in the processing. This form of data recording also led to issues for HR, as the workforce was divided across locations, type, efforts, shift process, etc. They had to depend on the paper-based effort tracker followed by the supervisor, which was quite tedious and time-taking.\n\nInformation Silos Proliferation: As the discrepancies and errors happened across various processing stages, it became challenging to pinpoint the root cause of the issue. During reconciliation, the company found discrepancies when comparing the raw material to the end product. Due to the silos, there was no single source of truth, and rectifying discrepancies became very difficult.\n\nIssues in Performance Measurement: Due to the obliteration of accurate and effective data, it was becoming quite challenging to manage resources effectively and measure the performance of the workforce involved and the various stages involved in the process. Even for quality control, the company had to rely on paper-based data for different processing stages such as grading, soaking, and freezing.
The Solution
Nekkanti identified and set up a core team of citizen developers composed of business users across the departments and trained them on the Quixy platform. The central IT team put together the necessary governance and monitoring structure to ensure that processes automated across different departments seamlessly integrated without any possibility for information silos and data redundancy. Business unit heads took over the ownership and accountability for the digitization efforts within their groups.\n\nThe core team established selection criteria for the high-impact processes to be automated and identified these processes for the first implementation phase. These included Inward Entry, Daily Quantity Reconciliation, Shift Output Reports, Facilitators Commission Processing, Payment Processing to name a few.\n\nAll the selected processes were automated and rolled out for the first processing center within six weeks, including requirements, design, implementation, and testing. The deployment for the remaining centers was thereafter completed within one week. Through this automation, key paper-based processes were eliminated. WhatsApp integration allowed prompt alerts and notifications for all key activities involved starting from the arrival of the raw material, weighment entry, daily quantity reconciliation, shift output report, attendance, payroll processing, to facilitators commission processing.
Operational Impact
Quantitative Benefit
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