1-800-GOT-JUNK? Toronto Uses Telematics to Improve Routing and Customer Service
Customer Company Size
SME
Region
- America
Country
- Canada
Product
- Geotab’s plug-and-play system
Tech Stack
- Telematics
- GPS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Sensors - GPS
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Vehicle Telematics
Services
- System Integration
About The Customer
1-800-GOT-JUNK? is a full-service junk removal company based in Toronto, ON. The company started in Vancouver, Canada in 1989 and has since grown into a franchise network, with the Toronto location opening in 1999. The Toronto franchise is the largest and highest in revenue throughout the franchise network. The company operates a fleet of 22 cab-over trucks, driven by team members who are typically between 20 and 30 years old with no professional driving experience. The company is committed to providing excellent customer service and efficient operations.
The Challenge
1-800-GOT-JUNK? Toronto, the largest franchise in the network, employs young drivers, often college students, who lack professional driving experience. While these drivers are personable and work well with customers, their lack of experience can be a concern. The company needed a solution to manage these inexperienced drivers and ensure efficient routing to customer locations. The company also wanted to improve its dispatch responsibilities, such as sending the nearest truck to a new pick-up location and re-routing others as needed. Additionally, the company wanted to ensure the security of their vehicles overnight.
The Solution
To manage their young, inexperienced drivers, 1-800-GOT-JUNK? Toronto installed Geotab’s plug-and-play telematics and GPS system in 2011. The system has significantly improved routing, allowing the company to get trucks to customer locations on time and efficiently. The real-time tracking feature of the system allows the company to accurately predict if a crew is going to make it on time for the next job. The system also eases dispatch responsibilities. When a new call comes in for a pick-up, the dispatcher is able to send the nearest truck to the job and re-route others as needed. The Geotab system also provides security for the vehicles overnight.
Operational Impact
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