Urbint

National Grid, a multinational electricity and gas utility company, had been successful in reducing damages in their downstate New York territory for nearly a decade. However, the damage rate plateaued around 1.6 damages per thousand 811 tickets. The utility was facing challenges in identifying high-risk excavations due to the large volume of tickets, which was around 600,000 per year. Furthermore, the utility was experiencing higher-than-average no call-in damages on Long Island, with 40 to 45 percent of damages resulting from excavators not calling 811 before working. Despite efforts to increase awareness among the excavating community, the utility was still an outlier in the industry. National Grid needed a solution to efficiently identify their highest risk excavations and determine where no call-in damage was most likely to occur on Long Island.