HSBC Turkey had planned to double its customers and regional branches in five years without changing staff. To support this fast expansion, HSBC Turkey took a holistic approach to SOA governance—one that will assure effective lifecycle management, asset governance and impact analysis while increasing service re-usability. From the first application deployed, it was obvious SOA governance was essential to getting the maximum value from SOA. Governance would guarantee the success of the company’s transformation to an SOA and unify all legacy governance processes within a single framework. The company would be able to enhance asset management and re-usability by improving existing governance roles, procedures and rules.

Bank Mandiri, Indonesia's largest bank, aimed to transform its payment processes to significantly reduce the time and cost of transactions and fuel revenue growth. The bank wanted to deliver highly efficient, competitively priced electronic payment and transaction services in a uniform way across multiple channels and touchpoints. The bank also aimed to anchor itself as the dominant and preferred partner for Indonesia’s move to a cashless society.

VR Leasing Group, a member of FinanzVerbund, a cooperative association of financial solutions providers based in Germany, was facing challenges due to its heterogeneous IT landscape. The disparity in the IT landscape made it difficult to standardize or automate sales processes, particularly the loan application processing. Each disparate application in the process had its own address list, and data had to be entered manually and then verified. This resulted in an overlap in functionality between systems, adding to the inefficiency. The sales partners used various browser-based online front-ends, each with its own specific application process and its own address list, which was not always consistent with addresses stored in the other front-ends or in back-end application management and customer relationship management systems. This resulted in an excessive effort to test and maintain application functions and interfaces that carried out similar tasks. The same was true for assuring the quality of master address data since data was not exchanged automatically between disparate applications.

As Canada’s leading electronic healthcare solutions provider, TELUS wanted to create the nation’s most comprehensive Electronic Health Records (EHR) system. The system would give clinicians immediate and secure Web-based access to patient e-health records at any time. Canada is investing billions of dollars to build an Electronic Health Records (EHR) system that will enable healthcare providers, coast to coast, to access and update any Canadian’s health record electronically and securely. By 2016, the plan is for every Canadian to have an e-health record, containing a variety of medical documents, from doctor’s notes and diagnostic images to prescriptions and test results. TELUS Health Solutions is helping Canada “get there faster” by delivering a Health Information Access Layer (HIAL) solution that aligns with the Canada Health Infoway Blueprint and will enable every provider in the province of Newfoundland and Labrador to access DIS data. This is among the first provincial DIS systems in Canada.