Pitney Bowes
概述
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总部
美国
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成立年份
1920
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公司类型
上市公司
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收入
$1-10b
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员工人数
10,001 - 50,000
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网站
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股票行情
NYSE: PBI
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推特句柄
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公司介绍
Pitney Bowes 是一家全球性科技公司，致力于打造创新产品和解决方案，帮助客户在复杂的商业世界中“做好”客户信息管理、位置智能、客户参与、运输和邮寄以及全球电子商务等领域的工作。 Pitney Bowes 成立于 1920 年，业务遍及全球，为超过 150 万客户提供准确度和精确度。
物联网应用简介
技术栈
Pitney Bowes的技术栈描绘了Pitney Bowes在等物联网技术方面的实践。
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设备层
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边缘层
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云层
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应用层
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配套技术
技术能力:
无
弱
中等
强
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实例探究.
Case Study
Tobi: Enhancing Customer Experience with Improved Returns Processing
Tobi, an international fast-fashion online retail destination, was facing challenges with its returns process. The company, which serves young women in over 100 countries, was struggling to contain the costs of offering free returns. The bulk rate provided by their legacy supplier, the U.S. Postal Service, was proving to be expensive. Additionally, Tobi’s limited order tracking abilities were prompting frequent customer inquiries, many of them about returns. This lack of clarity around the returns process left customers wondering when they would receive a refund or replacement item, creating a negative customer experience. The Tobi team also struggled with the lack of visibility when expediting customer queries.
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