通过 Stream 的应用内聊天改善租赁市场体验
技术
- 网络与连接 - 5G
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 建筑物
- 水泥
适用功能
- 采购
用例
- 楼宇自动化与控制
- 实时定位系统 (RTLS)
服务
- 系统集成
关于客户
Zumper 是一个成立于 2012 年的双向租赁市场。它的目标是让公寓租赁变得更容易、更快捷、更人性化。 Zumper 帮助三分之一的美国人找到下一个居住地，并满足各种房东的需求，从大型物业管理公司到出租闲置卧室的个人。
挑战
在集成 Stream 的应用内聊天之前，Zumper 的通信流程是通过电子邮件进行的，导致租户和房东都感到困惑。租房者必须通过电子邮件分享敏感信息，而房东则难以管理多个线索并协调旅行。
解决方案
Zumper 选择使用 Stream 的默认 UI 套件集成适用于 iOS、Android 和 Web 的 Stream Chat API。这使他们能够为所有与住房相关的沟通创建一个集中场所，从而改善租户和房东的租赁体验。 Chat 还为 Zumper 提供了有价值的数据分析，以迭代其产品的有效性。
运营影响
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