Twilio > 实例探究 > Zocdoc 利用 Twilio 支持的远程医疗视频解决方案应对疫情

Zocdoc 利用 Twilio 支持的远程医疗视频解决方案应对疫情

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技术
  • 基础设施即服务 (IaaS) - 虚拟私有云
  • 传感器 - 相机/视频系统
适用行业
  • 医疗保健和医院
  • 生命科学
用例
  • 远程病人监护
服务
  • 系统集成
关于客户
Zocdoc 是一个连接患者与提供者的医疗保健市场。
挑战
Zocdoc 需要适应这一流行病,并为患者提供无缝的虚拟护理体验。
解决方案
Zocdoc 使用 Twilio 的视频 API 构建了自定义视频解决方案,以实现远程医疗预约。
运营影响
  • The implementation of the Twilio-powered video solution had a significant impact on Zocdoc's operations. It allowed the company to quickly adapt to the changing healthcare landscape during the pandemic, facilitating the growth of providers' practices and helping patients safely access the care they needed. The video solution became a crucial component of the overall care experience, which now includes a combination of virtual and in-person interactions with providers. Based on a survey completed in May 2022, patients have responded positively to this combination, with 77% of respondents indicating that they “agree” or “strongly agree” that they will utilize this combination of telehealth and in-person care in the future.
数量效益
  • 30 days to build custom video solution
  • Over 40% increase in patient telehealth adoption
  • 60% of virtual visits booked a second, in-person appointment

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