YMCA of Delaware
地区
- America
国家
- United States
产品
- NAVEX Global
技术栈
- Not mentioned
影响指标
- Brand Awareness
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 教育
适用功能
- 商业运营
用例
- 监管合规监控
关于客户
The YMCA of Delaware is a community-focused organization that strives to serve its community in the best, most consistent way possible. They are part of the larger YMCA organization, which is a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The YMCA of Delaware, like other YMCA branches, offers a variety of programs and services to cater to the diverse needs of their community members. These include youth sports, childcare, fitness programs, and community outreach initiatives.
挑战
The YMCA of Delaware was seeking a system that would allow for an anonymous feedback loop, which would be extremely useful for their operations. They needed a platform that would allow them to post follow-up questions and receive responses from the person who filed the report. This was crucial for them to increase their efficiency in responding to and resolving concerns, and to boost confidence and satisfaction within the YMCA community.
解决方案
The YMCA of Delaware implemented NAVEX Global, a trusted ethics and compliance expert. This system allows for an anonymous feedback loop, where the YMCA can post follow-up questions within the system and the person who filed the report can revisit the case and respond to the question using a special key and password. This capacity for anonymous dialogue has increased the YMCA's efficiency in responding to and resolving concerns. It has also helped boost confidence and satisfaction within the YMCA community.
运营影响
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