通过劳动力管理创造奇迹
公司规模
1,000+
地区
- Europe
国家
- Belgium
- France
- Germany
- Netherlands
- United Kingdom
产品
- JDA Workforce Management
- JDA Advanced Scheduling
- JDA Time & Attendance
- JDA Task Management
技术栈
- Workforce Management Software
- Scheduling Software
- Time & Attendance Software
- Task Management Software
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 零售
适用功能
- 人力资源
用例
- 库存管理
- 预测性维护
关于客户
HEMA 是一家领先的欧洲零售商，在荷兰、比利时、卢森堡、法国、德国和英国拥有约 650 家门店。该公司成立于 1926 年，以其自有品牌的高品质、低价家庭用品、家居装饰、服装和新鲜食品系列而闻名。该公司拥有 10,000 多名员工，认识到有效的人力资源管理对其成功至关重要。HEMA 经营跨所有门店形式的多类别零售业务，旨在优化劳动力成本并确保高水平的客户服务。
挑战
HEMA 是一家领先的欧洲零售商，在荷兰、比利时、卢森堡、法国、德国和英国拥有约 650 家门店，在管理超过 10,000 名员工方面面临挑战。该公司认识到，有效的人力资源管理对其成功至关重要。HEMA 希望实施一种新的劳动力管理系统，以优化劳动力成本，确保高水平的客户服务，并解决所有门店形式的多品类零售业务的所有运营问题。另一个目标是鼓励不同地区的员工之间进行协作和最佳实践共享。该公司进行了严格的流程来确定合适的技术解决方案，在做出选择之前评估了 12 家供应商。
解决方案
HEMA 选择了 JDA Software 的门店运营解决方案套件。该公司实施了 JDA 劳动力管理，包括 JDA 考勤、JDA 高级排程以及 JDA 任务管理。JDA 高级排程使 HEMA 能够将员工的时间和技能与实际门店客流量相匹配，从而将排程准确率提高了约 18 个百分点。这使得该公司能够为客户提供更好的服务。JDA 劳动力管理中高度准确的预测引擎是 HEMA 成功的关键因素，销售预测引擎的误差仅为 1% 或 2%。这让该公司对劳动力需求和成本有了深入的了解，使其能够通过在正确的时间和地点安排合适的人员来改善客户服务。
运营影响
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