Workforce Productivity & Digital Transformation: An ABB Success Story
公司规模
200-1,000
地区
- America
国家
- Canada
产品
- Poka mobile performance support app
技术栈
- QR code
- iPad
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 电子产品
适用功能
- 离散制造
- 质量保证
用例
- 自动化制造系统
- 实时定位系统 (RTLS)
- 远程协作
服务
- 软件设计与工程服务
关于客户
ABB Saint Jean is a plant in the installation products division of ABB Group. It is a market leader in electric boxes and fittings. The plant is committed to consistently exceeding customer expectations and in today’s economy, that means being more agile in order to quickly respond to customer requests. The plant has 450 employees and is located in Saint-Jean, QC, Canada. The manufacturing operations span 200,000 square feet and includes three shifts. The plant is undergoing a digital transformation journey to modernize its operations by upgrading outdated equipment and IT systems, and empowering their workforce.
挑战
ABB Saint Jean, a plant in the installation products division of ABB Group, was looking for ways to improve product quality and customer satisfaction, while driving greater efficiency in production. The plant recognized an untapped opportunity to harness and build upon the knowledge of its factory workers. They knew workers were key to uncovering what’s happening on the factory floor, finding solutions to problems and contributing to continuous improvement. However, the plant was facing a digital gap. The way they get their information and communicate had evolved dramatically in the past 15 years, but how they do things on the factory floor hadn’t changed in over 25 years.
解决方案
To address the digital gap, the plant implemented a mobile performance support app developed by Poka. This app combines digital content, communications and collaboration into a single, worker-centered interface to support the unique needs of the factory floor. Workers just scan a QR code on their equipment or work order using an iPad to access the most up-to-date instructions, drawings and training guides. Over 450 employees at the plant now use Poka to instantly access the resources they need to work to standard, troubleshoot problems, and share updates directly at their workstations. This has enabled ABB to digitally transform its Saint-Jean plant. Workers are now able to share and learn from one another in real time and contribute to continuous improvement as part of the flow of their daily work.
运营影响
数量效益
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