实例探究 > Why Datto is the Clear Choice for Clare Computer Solutions

Why Datto is the Clear Choice for Clare Computer Solutions

公司规模
SME
地区
  • America
国家
  • United States
产品
  • Datto
技术栈
  • Multi-tenant management console
  • VMs
实施规模
  • Enterprise-wide Deployment
影响指标
  • Cost Savings
  • Productivity Improvements
  • Customer Satisfaction
技术
  • 基础设施即服务 (IaaS) - 备份与恢复
  • 基础设施即服务 (IaaS) - 云计算
  • 基础设施即服务 (IaaS) - 云存储服务
适用行业
  • Professional Service
适用功能
  • 商业运营
服务
  • 云规划/设计/实施服务
  • 系统集成
关于客户
Clare Computer Solutions (CCS) is a leading managed services provider (MSP) that has been helping industries move forward with technology since 1990. CCS works as an extension of their clients’ businesses, providing comprehensive IT services and solutions. They focus on delivering high-quality, reliable technology solutions to ensure their clients' operations run smoothly and efficiently. CCS values partnerships with technology vendors that offer robust, easy-to-manage solutions and strong support, aligning with their mission to keep clients free from costly downtime.
挑战
Clare Computer Solutions (CCS) was seeking a vendor to meet their needs for backup, disaster recovery, and business continuity. They required a solution that was easy to set up and maintain, and that could be managed efficiently with minimal ongoing support. Additionally, they needed a vendor that could provide reliable technical support, especially during disaster recovery tests.
解决方案
CCS chose Datto for its comprehensive backup, disaster recovery, and business continuity solutions. Datto's 'out-of-the-box' solution required minimal setup and ongoing support, making it easier for CCS to manage. The integrated multi-tenant management console allowed one engineer to support many customers, saving time and resources. Datto's 24/7/365 technical support was crucial for CCS, especially during disaster recovery tests, providing peace of mind and ensuring successful recovery operations. Datto's technology enabled quick recovery of VMs locally or in the cloud, minimizing downtime for CCS's clients.
运营影响
  • Datto's solutions have proven easier to maintain, resulting in lower costs over time.
  • The integrated multi-tenant management console has saved engineers' time, allowing them to focus on other tasks.
  • Datto's 24/7/365 technical support has been invaluable during disaster recovery tests, providing reliable assistance during off-peak hours.
  • The ability to quickly recover VMs from the most recent backup has minimized downtime for CCS's clients.
  • CCS has transitioned to using Datto devices exclusively, citing reliability and ease of management as key benefits.
数量效益
  • CCS has a fleet of 90 Datto devices.
  • The six customers still using virtual-only enterprise backup software account for two-thirds of CCS's data protection support tickets.

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