Wholesale Boutique Speeds Up Nationwide Order Management System with Fishbowl Warehouse
公司规模
200-1,000
地区
- America
国家
- United States
产品
- Fishbowl Warehouse
技术栈
- Inventory Management Software
- Order Management System
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 库存管理系统
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 电子商务
- 零售
适用功能
- 物流运输
- 仓库和库存管理
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 系统集成
- 培训
关于客户
Wholesale Boutique is a nationwide wholesale supplier of unique monogram-friendly items, personalized jewelry, and fashion accessories. The company got its start in 1999 when the owner began selling wholesale jewelry out of the trunk of her car and at local festivals. Currently, more than 30,000 orders a year are shipped from Wholesale Boutique’s headquarters in Murrells Inlet, South Carolina to retail stores and small businesses all over the United States. Their product line includes: market totes, travel bags, backpacks, insulated lunch bags, tote bags, canvas purses, beach bags, and headbands. They also carry other personalized products, such as engraved jewelry and fashion accessories. They guarantee same-day shipping on all non-personalized orders placed before 1 P.M. Eastern Time.
挑战
In 2009, Wholesale Boutique decided to move the bulk of their business online, launching their website www.wholesaleboutique.com. This decision introduced a new layer of complexity to their operations, as they could no longer handle the increased order volume using QuickBooks as their only application. During their peak season, they spent up to two hours just getting the orders out of QuickBooks Enterprise to process them. Their Shipping Department was nearly unmanageable because of the fact that QuickBooks had limited integration with UPS. They had to manually enter drop ship orders and other shipping information. The company needed to drastically change the way they processed orders if they wanted to keep up with all of their new business. They set out to find an order management system that would integrate with both QuickBooks Enterprise and the company’s eCommerce platform.
解决方案
Wholesale Boutique found Fishbowl in 2010 and decided it was the right solution to solve their urgent inventory and order management challenges. Fishbowl is the No. 1 manufacturing and warehouse management software for QuickBooks users. Fishbowl’s training and support staff helped the company to quickly get set up and start improving their delivery times. Fishbowl was able to configure to connect Wholesale Boutique's PDG Commerce Web store and their QuickBooks Enterprise environments seamlessly and with no downtime to their Order Processing Department. Orders kept coming in, and they were able to continue to ship them out within a couple hours of going live. Fishbowl Warehouse has not only helped the company improve their delivery times and speed up their order management processes, but it has also improved their customer service.
运营影响
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